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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby smelled of cigarette smoke, I found a hair in the shower and groups of men gathered outside making noise until the wee hours. Not exactly relaxing but served it’s purpose for a quick overnight
Business response:
Dear Gina, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. We also apologize for the noise from other guests, which deprived your goodnight's sleep. Furthermore, we have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We value our gu... read more
The maintenance man was really cute
Front desk was helpful and clean
Business response:
Dear Jacki, thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Needs updating. Room smelled old and smokey. Property needs maintaining.
Business response:
Dear Lissa, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our ... read more
The receptionist was very courteous.
the property was older, which was fine. once we got to the room, it had a musty smell. the bathroom was not clean and the showerhead was clogged and didnt spray properly. when walking around in white socks, the bottoms turned black. generally, not clean.
Business response:
Sarah, thank you for evaluating your stay with us. We sincerely apologize for the cleanliness and maintenance issues you encountered in your suite. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We do hope you will visit us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Everything was great especially the staff.
Business response:
Diana, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.