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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at check-in were very helpful, but the staff in the evening were indifferent to problems with the cleanliness of the room, the smoke smell in a non-smoking room, and items that were missing from the room when we reported them upon arrival. The kitchen was mostly clean, but the refrigerator had obvious pieces of food left inside.
Business response:
Thank you for being ou guest. We apologize for the odor and cleanliness issues you encountered in your suite. We will share your concerns with our housekeeping team to ensure a better experience going forward. We are also sorry this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. On a positive note, we are happy you liked our front-desk staff. We hope you will give us a chance to provide you with the flawless stay you deserve on a fut... read more
Jen and Maria were great. They were extremely helpful and patient.
Business response:
Thank you for your detailed review and perfect rating! It is great to see your comments specific to our staff members. Jen and Maria are definitely favorites of our guests, and we will make sure to recognize their efforts as well. Thank you again for your nice comments. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The staff was friendly and helpful. The room wss clean and i had a nice view of the pool.
Business response:
Kevin, thank you for your excellent review of Extended Stay America. It is great to know we could impress you with our cleanliness and friendly service. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Parking The parking situation is horrid we had a Room in the back of the building husband is handicap and we had to park in the front near office because there were no parking spaces
Business response:
Sheila, thank you for being our guest. We regret the difficulties you and your husband faced in our parking. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Kitchen supplies were not in room when I checked in. Pool was COLD. Staff were professional and responsive.
Business response:
Thank you for the feedback. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure to accommodate you, and we look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.