Extended Stay America - Clearwater - Carillon Park

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Brandi, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dana, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. The feedback for the carpets is shared with the housekeeping team for review and action. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Paul, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered while you were here. Please be assured that we have discussed your feedback with our housekeepingteam to be more diligent with our efforts moving forward.Hopefully, we will have the opportunity to make it up to you on a future visit. ​​​​​​​Sincerely, Hotel Management 

Business response:

Rhyia, thank you for reviewing our hotel. We apologize that your non-smoking room had a smoke odor.We work hard to provide a clean and comfortable environment and, we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management