Extended Stay America - Clearwater - Carillon Park

Business response:

Paul, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered while you were here. Please be assured that we have discussed your feedback with our housekeepingteam to be more diligent with our efforts moving forward.Hopefully, we will have the opportunity to make it up to you on a future visit. ​​​​​​​Sincerely, Hotel Management 

Business response:

Rhyia, thank you for reviewing our hotel. We apologize that your non-smoking room had a smoke odor.We work hard to provide a clean and comfortable environment and, we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. ​Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. It’s great to know you were impressed with our ideal location close to many places and that you had an amazing time with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Kelly, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Victor, thank you for reviewing your stay. We are sorry you were disturbed at night by noise from other guests of the hotel.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for returning back and being our guest. It is disappointing to know we couldn't deliver you with a perfect stay and apologize for the difficulties you had this time. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincer... read more