Extended Stay America - Clearwater - Carillon Park

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. ​Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. It’s great to know you were impressed with our ideal location close to many places and that you had an amazing time with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Kelly, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for returning back and being our guest. It is disappointing to know we couldn't deliver you with a perfect stay and apologize for the difficulties you had this time. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincer... read more

Business response:

Daniel, thank you for providing your feedback. We are happy your overall experience was enjoyable, but we regret not meeting your expectations with our facilities. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Nanette, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. It is good to know that you liked our front-desk service, but we are sorry for the issues you encountered in your room. Your feedback has already been shared with the respective teams, and we will do our best to ensure your next stay is exceptional. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Victor, thank you for reviewing your stay. We are sorry you were disturbed at night by noise from other guests of the hotel.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management