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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall okay Check in was friendly. The wratherstrip at the bottom of our door was torn off, leaves kept blowing in. Bed was okay. Needed some touching up in our room.
Business response:
John, thank you for being our guest. We are pleased to know your overall experience was pleasant. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Not the Ritz, but pleasant very nonetheless... Last minute availability via Hotels.com. Checked in very late at night to a very pleasant staff member who appreciated how tired I was and was very expeditious in her duties. The room was super clean, and the bed was comfortable. I mean super clean.... the shower head had been polished, and the floors sparkled. The table tops had a fresh coat of pledge on it. I will stay again when in the area for business.
Business response:
Jim, thank you for the fantastic review. We are thrilled to read you were impressed with your well-appointed room and that our courteous service made up for a memorable experience. It was a pleasure serving you, and we look forward to providing the same on a future date. Sincerely, Hotel Management
It was hard to get the kitchen utensils and small appliances we needed.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to know you had an overall comfortable stay, but we are sorry for the difficulty you had in acquiring the kitchenware. Your feedback will be used to enhance our future guest experience. We hope you’ll give us another opportunity to host you again soon. Sincerely, Hotel Management
Traffic was tricky. It was difficult to get to because you could see it, but traffic and road is next to main road and you had to take a driveway down from the hotel. Also there are two in the same main road and GP's sent me to other hotel. It was small and staff were not available after 7 pm so I had to wait 20 minutes to check in. Also if you need kitchen items, they were available at the desk, which made it inconvenient. This was expensive for the size and service, but was better than sleeping in the car.
Business response:
Thank you for sharing your review. Please accept our apologies for issues you experienced while here and we truly regret the inconvenience it caused. We strive to offer quality service to our guests and we are disappointed that we did not meet these expectations during your stay. Your comments will be shared with our team so we can use them to improve our services. We hope you can return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
William, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Staffing Over all was good just the blanket and one pillow on the bed was dirty and towels and face rags in bathroom. And front desk wasn't able to bring clean ones due to shortage of staff
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased your stay with us was enjoyable. But, we are sorry for the inconvenience you experienced while here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Angel, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not the worst place to stay I booked a queen bed room and was told they were out of those. The first room I was put in was 2 double beds, wreaked of dog and had a urine stain on the carpet. I asked to switch rooms and was changed with no issues. I was switched into a queen bed room after all, go figure! that was a decent room and no complaints there.
Business response:
John, thank you for choosing us. We are happy to know you found us to be a good value for money and that you had an overall pleasant stay. However, we are sorry if we missed meeting any of your expectations. It was a pleasure having you as our guest, and we hope to welcome you back for a much better experience. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.