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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place 253 was nice and clean and comfortable . Front desk person was really nice and she even helped me with my bags upstairs, even though I wanted a room on entry level.
Business response:
Erica, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Pleasantly pleased Im very pleased and staff was pleasant will book again in near future
Business response:
Oriana, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so while you were here. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Staff was very nice, at check in. Location was a bit awkward to get to. Room had musty smell; top kitchen drawer was falling apart. Refrigerator and coffee maker worked fine. The cover for the bed was worn, seen better days, spots on the rug. TV worked very well. Liked the light over the night table. Bed was firm and fine.
Business response:
Thanks for the feedback. We are happy to know liked service offered by our staff and that you had an overall pleasant stay. However, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way... read more
Amazing Amzing
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
No accessories in room (had to ask for them at the lobby) room had a weird smell to it, pool right outside was very loud and bathroom tub had rust marks on bottom of floor. Not bad for $70/night but will be looking for other accommodations next time in the area.
Business response:
Justin, thanks for being your guest. Our team is committed to providing clean, comfortable and well maintained suites for our guests, but we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon and provide you with a better experience. Sincerely, Hotel Management
The room was not fancy but it was clean , comfortable, and quiet.
Business response:
Joy, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Andrew, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
... The hotel was overall okay. When we got to our room we noticed that there were 2 Very thin pillows on the bed. When I checked the bathroom there were 2 towels that were dingy at best and had a foul odor. I went to request pillows and towels. Finally got the pillows after 10:00 pm, but still no towels. The air conditioner was Very loud and didn't cool the room very well. When it would kick off it sounded like someone was banging on the door. As for the towels, i had to ask for them the second day to finally receive them. ... read more
Business response:
Thank you for being our guest. We are sorry for all the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
The hotel manager was rude
Business response:
Jeffrey, thank you for being our guest. We apologize for one of our staff member being rude to you while being here. Your feedback is of utmost value, and we will use tool to enhance the level of our service and ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.