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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
Business response:
Dear Guest, Please accept our apologies for the disappointing stay you had with us. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable visit. Sincerely, Hotel Management
Did the room feel neglected? Yes. The entire facility is dirty, lots of people drinking and smoking in the hallways. Hallways full of filter cigarettes.
Business response:
Dear Guest, Thank you for your feedback. Every guest should feel comfortable and at ease, and we regret to learn that you encountered such an unpleasant environment. We truly apologize for the inconvenience caused. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping and management teams to strengthen our standards. We strive to maintain a welcoming and well-cared-for environment for every guest, and we hope you will consider giving us another opportuni... read more
Yes took 3.days to get dishes set and clean sheets
Business response:
Dear Guest, Thank you for your feedback. We were disappointed to read about your experience and apologize for not meeting your expectations. Please know that we are addressing these issues with our team to ensure timely and attentive service in the future. Your comfort and satisfaction are very important to us, and we appreciate your patience and understanding. Sincerely, Hotel Management
Room was not clean, dust everywhere cupboards were falling apart kitchen was not clean had months and months worth of dirt and grease or oil on floor ny fridge, i will refuse to go there again!!!! Im currently waiting for a refund as im typing this out i do have all the proof needed
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry for not meeting your expectations during your stay with us. Your description shows that the space did not match the standard we aim for. We want you to know that your concerns are taken seriously and will be shared with our housekeeping team to ensure closer attention to detail going forward. We hope you might consider visiting again so we can provide a stay that feels comfortable from the moment you arrive. Sincerely, Hotel Management
No and No The room was so bad we did not stay. I would not recommend this hotel to know one. I have photos to prove it.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the disappointment you had regarding our accommodations, and that you had to leave us earlier than you planned. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. Your feedback will help us make the necessary improvements. We genuinely hope you will consider giving us a... read more
Started with the front desk lady.
Business response:
Dear Guest, Thank you for taking the time to tell us about your visit. We are sorry that your hotel experience started with a negative note. We always want to exceed the expectations of our guests, so your remarks are shared with the team. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed
Business response:
Dear Aaron, Thank you for sharing your feedback. We regret that the cleanliness of your room and the property did not meet expectations. We take guest safety and comfort seriously, and your comments have been shared with our housekeeping team to ensure immediate attention and improvement. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Management
We stated here because the ac broke on our boat. When we vhecked in, there was no one at the desk and it took over 10 min of calling until someone finally came to the door to let us in. When we got to our room, it was extremely dirty. Our sheets gad black marks on them like someone with extremly dirty feet had slept in the bed. The pillow cases also had random black stains on them. The bathroom hadn't seen bleach in a very long time. The tub had dirty feet marks in it and was stained with brown. There was mold in the bathtub... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.