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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet dirty and old.
Business response:
Dear Indira, Thank you for taking the time to provide your feedback. We sincerely regret that the condition of the carpet did not meet your expectations, as this is not the environment we aim to maintain. Your comments have been shared with our team, and we are committed to enhancing the guest experience and supporting a more pleasant setting moving forward. We appreciate your input and look forward to the opportunity to welcome you back for an improved visit. Sincerely, Hotel Management
Business response:
Dear Andrea, Thank you for choosing our hotel for your recent stay. We always strive to provide a flawless stay; therefore, we regret if this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with a more seamless stay on your next visit Sincerely, Hotel Management
Honestly, this was a terrible experience. I had a large studio where the kitchen was extremely dirty. The bathroom was old and also dirty. It smelled like cigarettes seeping through the walls. It was so bad. They changed my room on the first day. The staffer was nice, and upgraded my room, but it wasn’t much of an upgrade. This felt like a project building apartment stay. The entire complex smells like cigarettes. It was awful. They took 2 days to get me plates and pots/pans. I killed a roach. It was like a movie. This hotel... read more
Business response:
Dear Christopher, Thank you for taking the time to share your experience. We are genuinely sorry for the condition of the accommodations and the discomfort you encountered during your visit. What you described is not reflective of the quality and care we aim to provide, and we understand how disheartening this must have been. Your comments have been shared with the appropriate teams for careful review. We also appreciate your recognition of the staff member who assisted you, and we remain committed to making thoughtful impro... read more
Horrible horrible stay I could not believe it I changed rooms three times to get a room full of trash bloody sanitation napkins wet towels no housekeeping service. The 2 days I was there waiting on a refund
Business response:
Dear Brenda, Thank you for reviewing your stay and bringing your concerns to our attention. We sincerely apologize that the room conditions and overall experience did not meet your expectations. What you described does not reflect the standards we strive to maintain. We understand the frustration caused by the multiple room changes and the delay with your refund. Please be assured that your comments have been taken seriously and will be addressed appropriately by our team. Your satisfaction is important to us, and we hope to... read more
I can start off by saying the paint on the door is horrible looks like a Texas chainsaw massacre door. But I tried to stay positive as I walked in the door I was greeted with a harsh hot smell of… that’s how bad it was I don’t even know how to describe it. The energy in the room felt like death. Dust and dirt every where. The floor was filthy af dirt stains all over the floor. I had to run to the dollar store to bleach everything down and it still felt dirty af but felt a whole lot better. The staff is nice people. I used al... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay. We were very sorry to learn about the condition of your room and the discomfort it caused. The level of cleanliness and atmosphere you experienced does not reflect the standards we uphold, and we sincerely apologize for this. We appreciate your kind words about our staff and will share your feedback with the team to help us improve our service. Our goal is to provide every guest with a hassle-free and welcoming environment, and we regret that we fell short of thi... read more
Eww It was disgusting, stained sheets, bugs, and smells from being fumigated earlier the same day! No refund given smh. Had to sleep in car. Receptionist very nice but things like that are out of her hands
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Maintaining cleanliness and ensuring guest comfort are our top priorities, and we regret that your room did not meet these expectations. While fumigation is necessary to uphold a safe environment, we understand how it may have affected your visit. We appreciate your recognition of our receptionist’s efforts and acknowledge the importance of promptly addressing concerns. Your comments will be shared with our team to help enhance future gue... read more
Pictures are deceiving It was absolutely disgusting, dirty room , felt very unsafe
Business response:
Dear Guest, Thank you for sharing your experience. We are genuinely sorry that your stay did not meet your expectations and that you felt uncomfortable in your accommodations. Providing a safe and clean environment is fundamental to our service, and we regret that this was not your experience. Your concerns have been shared with our team so that improvements can be made. We appreciate your feedback as it helps us enhance the quality of our offerings. We hope to have another chance to provide you with a more secure and pleasa... read more
It was gross
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for the condition of the room during your stay. Cleanliness is a top priority for us, and we take your concerns very seriously. We are working closely with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another chance to provide you with a better experience, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always strive to provide a flawless experience and regret that this was not the case during your visit. We hope you will consider giving us another opportunity so we can deliver the superior hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.