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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay unless you like Roaches Lots and lots of Roaches. I'll killed at least 6 before i fell asleep which took awhile as i was concerned about them crawling on me at night. When I checked out I asked to speak to manager and she was not available but nice front desk girl gave me the email address. Emailed her twice with photos of the dead roaches I killed and she still hasnt responded to me. Nice management!! Will never stay here again. Trying to upload pictures but it won't let me, what a surprise!!
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of providing a clean and safe environment, and we regret that we did not meet your expectations. Your concerns are being taken seriously, and we will address them with our team to prevent recurrence. We also apologize for the delay in communication and are committed to improving our response times. We value your input and hope to have the opportunity to regain your trust in... read more
When I checked into the hotel, they gave me keys to a room that was already occupied. I walked into an old naked guy laying on the bed. I had to go back to the office and get assigned a different room. I have PTSD because of this.
Business response:
Dear Guest, We deeply regret the distressing experience you had during your check-in. We understand how unsettling this situation must have been, and we sincerely apologize for its impact on your stay. Your safety and well-being are our top priorities, and we take such matters seriously. Please rest assured that your feedback is being thoroughly reviewed, and we are committed to preventing this from happening again. Your patience means a great deal to us, and we look forward to the chance to restore your confidence and provi... read more
Manager was extremely rude, after being threatened of being banned, and proving I paid, she still didn’t apologize. The error was on another employee, not me. Instead I was warned of f what time I should check in to stay over.
Business response:
Dear Guest, Thank you for sharing your experience. We’re genuinely sorry for the inconvenience and disappointment you experienced during your visit. It’s troubling to hear that your interaction with our team did not reflect the high standards we strive to maintain. We value all our guests and are committed to fostering a respectful and welcoming environment. Your feedback is essential, and we will ensure your concerns are addressed with the appropriate team members to prevent such issues moving forward. We hope to have the o... read more
The room is outdated and looks dirty. Microwave is removed.
Business response:
Dear Guest, We are genuinely sorry that your accommodations did not meet your expectations. We understand the importance of a clean and comfortable environment and sincerely regret that the room fell short of your standards. Additionally, we apologize for any inconvenience caused by the absence of the microwave. Please know that we are actively working to make improvements throughout the property to ensure a better experience for all guests. Your comments are valuable to us, and we hope to have the opportunity to provide you... read more
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They have us a room that already had people in it! Terrible stay. They have us a room with the TV blaring, a Big Gulp on the counter and the shower running. Someone was already in there! They have us a different room and it was nasty. Not going back there ever!
Business response:
Dear Guest, We sincerely apologize for the unsettling experience you had during your stay. Being assigned an occupied room is a serious error and far from the level of service we aim to provide. We understand how uncomfortable and frustrating this must have been. Furthermore, we are genuinely sorry that the second room did not meet expectations. Your feedback has been shared with our team to ensure better communication and attention to detail moving forward. We are committed to making meaningful improvements and hope you wil... read more
Nicole was the bright shining light in this place. The roaches, dirty floors and horrible smell of the facilities. This is ESA's culture. This was the second ESA we booked. Even their customer service associates within their call centers are rude and nasty. They are aware of the state of their locations and no one cares about it. The CSR in their call center hung up on me. One told my mom who booked this for us, it's not their fault she didn't check their reviews as their reviews would have told us about the roaches and all ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues and poor customer service you encountered. This is not the standard we strive to uphold, and your concerns have been noted for immediate review. While we are pleased to hear that Nicole provided exceptional service and worked to improve your stay, we deeply regret the inconvenience you faced. Your feedback is invaluable in helping us identify areas that need urgent attention, and we are committed to improving... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.