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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean property!! Out dated unit with bad cable service, very unclean an outdated….maybe it was just that unit idk
EVERYDAY and when I say every I mean EVERYDAY non of my key cards worked such a big inconvenience.
Check in was awesome! Nikki was sweet. Until I found a cockroach in my room. Gross
Absolutely filthy and outdated. No kitchen supplies at all. No plates. Not cookware. No utensils. There were no towels or soap in the room either. After viewing the room, we chose not to stay and the onsite manager provided a refund. She was kind and apologetic. The property owner should be ashamed of themselves marketing this property as an “Extended Stay” to unsuspecting out of town guests.
terrible experience. no toilet paper even
Business response:
Dear Venkat, Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet expectations. A well-stocked and comfortable environment is important to us, and we apologize for the oversight. Essential items like toilet paper are always available at the front desk upon request. Your feedback has been shared with our team to help ensure greater consistency. We hope you will give us another opportunity to provide a more seamless stay. Sincerely, Hotel Management
The rooms are all horrible
Business response:
Dear Juan, Thank you for sharing your feedback. We deeply regret that your recent experience did not meet expectations. Your satisfaction is important to us, and we take your concerns seriously. We remain dedicated to offering a comfortable and welcoming environment, and it is clear we did not succeed during your stay. Please be assured that your comments have been shared with our team to help guide improvements. We hope to regain your trust and provide a more positive and enjoyable visit in the future. Sincerely, Hotel Mana... read more
Please don’t stay here! When we got to front office to check in, it says online it’s self service. It’s not. The staff was friendly and upstanding but it took 20 minutes for them to check me in. And they seemed burnt out. They warned us of a cigarette smell in our room. Which if that would have been the only problem, it would have been sort of okay. But we get to the room and it was trashed from the last people. Not to mention, even after it was cleaned, it looks NOTHING like the photos. Cabinets were broken, one of the lamp... read more
Business response:
Dear Sierra, Thank you for sharing your experience. We’re truly sorry your stay fell short of expectations. We apologize for the condition of your room and the delay during check-in—both are being reviewed as part of our ongoing efforts to improve. While we’re glad you found the pool inviting, we understand that it does not make up for the discomfort you experienced. Your feedback is valuable to us, and we’re committed to creating a more comfortable and dependable stay for every guest. We hope you’ll consider giving us anoth... read more
Upon arrival I was greeted by an empty office, 15 minutes later someone showed up and checked me in. My room was disgusting. Human waste left in the toilet, stains and tears in the carpet and a nasty stench masked my overuse of air fresheners. Woke up with multiple bug bites.. gross!!Pay extra and avoid this hole.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described and regret that your stay fell far short of the standards we strive to uphold. We understand the impact this had on your impression, and this is not the lasting memory we want any guest to leave with. Your comments have been shared with our team to ensure steps are taken to improve cleanliness and service responsiveness. We appreciate you bringing this to our attention and hope you will consider giving us another opportun... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.