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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just awful. Stay away. Filth. First room was so bad I had to request a new one. Second room was slightly less offensive, though it still had urine on toilet, hair in shower, hair accessories on floor, stained carpets and sheets. Noisy until around 4am. Just awful.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Our guests should always expect a clean and comfortable environment, and we regret that we fell short of our standards. It’s disappointing to learn that your concerns were not resolved even after changing rooms. Additionally, we understand how frustrating it must have been to deal with disruptive noise late into the night. Your feedback is extremely valuable, and we will... read more
worst hotel experience I've ever had
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. Providing a comfortable and seamless stay is our priority, and we sincerely apologize for any shortcomings during your visit. We understand how frustrating it is when a stay falls short of expectations. While we regret that we did not provide the experience you deserved, we hope you might reconsider giving us another chance in the future. We would welcome the opportunity to make things right and regain your trust in our accommodations.Sincerely,Hotel Management
We did not stay at this property due to the fact that it looked dangerous. We did go into our room. It was filthy it smelt like urine and puke. We asked the front desk person for a refund. He said he would give it to us immediately and then took me two weeks to get our money refunded. Do not stay here do not.
Business response:
Dear Guest, We are sorry to hear about your experience and regret that our property did not meet your expectations. Providing a clean and comfortable environment is our priority. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with the... read more
The room was smelled smoking badly and I had to switch to another room and the 2nd room was still smelled smoking. If you are looking for a cleanliness and quiet place to stay, I don't think this is the place for you.
Business response:
Dear Guest, Thank you for being our guest and sharing your valuable comments. We sincerely regret that your experience was anything other than perfect. Ensuring a fresh and comfortable environment is of utmost importance to us, and we apologize that this was not reflected in both rooms you were offered. While we strive to provide a fresh and relaxing stay for all guests, we hope you will accept our apologies for falling short in this instance. Your feedback is valuable, and we will be addressing these concerns with our team ... read more
I stayed here for 2 weeks while I was apartment hunting… I cleaned my room myself bc it’s clear no one dusted or mopped maybe ever. The morning front desk auditor was very pleasant and easy to talk to. He also seemed the most knowledgeable about ESA policies… I went down to pay for another few nights after being woken up to the roof directly above me being replaced; I wasn’t in a great mood but I had made a reservation the night before… The manager does this dramatic hand waving and cancels my reservation bc why — I just got... read more
Business response:
Dear Guest, We are sorry to learn about your experience and regret any distress caused. Our guests should always expect a clean and accommodating environment, and we sincerely apologize for falling short during your visit. We have noted your insights regarding the noise disturbance and the demeanor of some of our team members, and we assure you this is far from the level of service we are typically known for. Your feedback is taken seriously and will be reviewed internally to ensure we uphold professionalism and guest satisf... read more
Strong cigar smell in the room. Mattress for sofa-bed was in terrible condition.
Business response:
Dear Jorge, We regret that your stay did not meet expectations and apologize for any discomfort caused by the odor and condition of the furnishings. A fresh and well-maintained environment is essential, and we understand how this affected your experience. Guest comfort remains a priority, and your feedback allows us to improve. We will address these concerns with our team and hope to provide a more enjoyable visit in the future. Sincerely, Hotel Management
Terrible experience Quite literally the worst experience of my life. Please do yourself a favor and never stay in this hotel, if you could even call it a hotel. The service is beyond god awful, and it felt like all the employees were on their first day of training. They all lack any sort of professionalism and truly just don’t care at all.
Business response:
Dear Fallon, We regret that your stay did not meet expectations and sincerely apologize for the disappointment you experienced. Providing attentive and professional service is essential, and it’s concerning to learn that this was not reflected during your visit. Your comments are invaluable, and we will use them to enhance our training and guest interactions. Our goal is to create a welcoming and seamless stay for every visitor, and we appreciate the opportunity to improve. We truly hope you will consider giving us another c... read more
Strong cigar smell in the room. Mattress for sofa-bed was in terrible condition
Business response:
Dear Jorge, We regret that your stay did not meet expectations and apologize for any discomfort caused by the odor and condition of the furnishings. A fresh and well-maintained environment is essential, and we understand how this affected your experience. Guest comfort remains a priority, and your feedback allows us to improve. We will address these concerns with our team and hope to provide a more enjoyable visit in the future. Sincerely, Hotel Management
Disgusting excuse for a hotel Booked 3 mo in advance.. arrive with confirmation, dirty, looked like homeless lived there… upon check in we were told they overbooked/sold our room. Said they tried to contact us that day) we were in an airplane) still never received the msg. Lie! We asked if this was their problem or ours.. was rudely told Our Problem. Contacted Hotels.com and the were very helpful in finding us a nice place to stay. With no additional cost to us.
Business response:
Dear Guest,We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve from our guests' feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Si... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.