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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not feel safe at all in this Hotel, so I canceled my stay on the spot. Plus the hotel room bathroom was absolutely horrible. Tub was leaking and not cleaned at all.
Business response:
Dear Christopher, We apologize for the experience you had during your brief stay with us. Your safety and comfort are our top priorities, and we regret that we fell short of meeting your expectations. The issues with the bathroom are unacceptable, and we are addressing them promptly with our maintenance team to ensure they are resolved. Please accept our apologies for any inconvenience caused. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a much-improved experience.... read more
This hotel took my money I paid for a one night stay and advance when I got there at 11pm no one was there to check in the clerk arrived at 4am when I went back to hotel by that time I wanted a refund and now 8 days later still no refund this hotel sucks and lack customer service
Business response:
Dear Rit, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
When I walked into the room it smelled of cigarette smoke and it was so dark and dingy inside. The bathtub/shower floor looked like it had never been cleaned. Maybe it hadn’t been cleaned, but it needed to be replaced. The toilet had black mold all around the lip of it and it was dirty. It was the scrawniest mattress I have seen, and the sheets were thin and rough. The edges of the cabinets were chewed on damaged. The grounds are completely unkempt. This place needs a complete renovation. To rated as even good, When it’s jus... read more
Business response:
Dear Dorian, Thank you for sharing your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. The conditions you described are far below our standards, and we deeply regret any discomfort you experienced. Your comments have been forwarded to our management team, and we are taking immediate steps to address these problems, including thorough cleaning and necessary renovations. Ensuring a pleasant environment for our guests is our top priority, and we appreciate you bringing these ... read more
The room in general is plan outdated dirty burns on the bathroom floor carpet old and nasty wow mold in the freezer just plan wow a waste of my hard earned money NEVER AGAIN
Business response:
Dear Timothy, Thank you for providing your feedback. We sincerely apologize for the disappointing experience you had during your stay. We apologize for not meeting your expectations with our room and regret any cleanliness issues you encountered. We will address this with our respective teams for enhancement. We understand your frustration and regret that we failed to provide you a comfortable and pleasant stay. We are addressing these issues with our housekeeping and maintenance teams to ensure immediate improvements. Your ... read more
Pick a better hotel!! COCKROACHS!!!!
Business response:
Dear Jaekae, Thank you for sharing your experience at our hotel. Your comfort and satisfaction are important to us. We take reports of pests seriously and have already taken steps to address this issue. We appreciate your feedback and hope you'll give us another chance to provide you with a more enjoyable stay. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
“Extended Stay” more like Quickly Leave. Booked this quickly as a place to sleep for the night but it was gross. If I wasn’t so tired I would have left even if I lost my money. First as you walk towards your room paint is pealing off most of the doors. Then you go inside, furniture was ripped. Bathroom sink would clog up just from brushing teeth. The shower pressure was almost non existent and i even decided not to use the shower because of how grimy it looked Would not recommend even for those on a budget there are other al... read more
Business response:
Dear Anthony, We sincerely apologize for the disappointing experience you had during your recent stay. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short of meeting your expectations. We regret any inconvenience caused by the condition of the room, including the peeling paint, ripped furniture, and bathroom issues. We will address these issues to ensure improvements are made. We understand your frustration, and we are committed to enhancing the quality of our accommodatio... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.