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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pictures posted were not same as what I walked into they don't even have queen suite with sofa the room they gave me had full size bed and chair dog had been chewing on I did not stay asked for refund and outside building is dilapidated pool are horrible
Business response:
Dear Patrice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The floor in the room was filthy along with the sheets and bathtub and it smelled horrible
Business response:
Dear Angelina, Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable for your accommodations to be in such a condition, and we understand how this impacted your experience. Your feedback is essential, and we will address these concerns with our housekeeping team to ensure immediate improvements. We appreciate your understanding and hope for the opportunity to provide you with a significantly better experience in the future.S... read more
Run down
Business response:
Dear Tom, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We aim to provide a comfortable environment for our guests, and your comments regarding the condition of the property will be reviewed with our team. We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
The lady who checked me I. Was extremely rude. She seemed annoyed I was even there checking in like I was bothering her time or something. Will it be booking again until it is addressed with the manager. She does not belong working to there or in any customer service capacity. I in fact will file a formal refund request with Expedia
Business response:
Dear Damian, We apologize for the disappointing experience during your recent check-in. Your feedback regarding the service you received is concerning and not reflective of our usual standards. Please accept our sincere apologies for any inconvenience caused by the demeanor of our staff member. We take your comments seriously and have shared them with our team for immediate review and appropriate action. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more positive experien... read more
Never again Awful… charges for everything down to WiFi Kitchen not equipped, every call from room was $1 No ice machine! Lobby closes at 7 pm. Won’t do it again
Business response:
Dear Jennifer, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. We regret that additional charges and the lack of amenities, such as an ice machine and after-hours lobby access, did not meet your expectations. Your comments are valuable and will help us improve our services and facilities. We hope you might consider giving us another chance in the future to provide a more satisfactory experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.