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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will admit I made a mistake. The quality of this room is $50/night. I paid $160. Dirty and gross. Bad setup, small tv, etc. I have no idea why this was so expensive.
Business response:
Dear Kyle, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the room’s quality and value, and it is disappointing to hear that we fell short of your expectations. Your comments will be reviewed with our team to improve the quality and pricing of our accommodations. We genuinely regret the inconvenience caused and hope you will consider giving us another opportunity to provide a more comfortable and satisfying experience in the future.Sincer... read more
Dirtiest floors ever! The only thing clean about this hotel was the sheets and pillows. The bathroom had cockroaches and a worm. Toilet didn't flush properly and ran all night. I spilled some water on the floor and attempted to clean it up with o e of the hand towels and it came up black. The floor obviously never gets mopped. Thankfully i was only in the room for 12 hrs before my flight.
Business response:
Dear Guest,We are very sorry to hear about the unacceptable conditions you encountered and sincerely apologize for the lack of cleanliness and maintenance issues in your room. This is far from the standard we aim to uphold, and we are actively addressing your concerns with our housekeeping and maintenance teams to prevent future occurrences. Your feedback is essential to us, and we are committed to improving to ensure a more comfortable and pleasant environment for all guests. We hope you consider staying with us again to ex... read more
The pool was the best thing. We had reservations for 17 days. Room didn't look like the pictures it was dark dirty, stinky. They put us right next to the office so we heard the office door slam all day long all night long. We got a mandatory evacuation because of hurricane Helene, Wednesday the 25th of Sept not telling us when we could return we tried calling every day no answer finally on Wednesday October 2 someone answered and said oh yeah guess I've been returning since Saturday. They said their phones were down what the... read more
Business response:
Dear Julie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
WORST PLACE TO STAY!! DO NOT STAY!! SUPER DIRTY, MOLD, ROACHES, SPIDERS AND SPIDER WEBS. BEDS AND SOFA OUTDATED AND DIRTY. OLD AND EXTREMELY DIRTY TOILETS AND BATHTUBS.
Business response:
Dear BENMJAMIN, Thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay. This is certainly not the standard we aim for. We take cleanliness and maintenance very seriously and will address these concerns immediately. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
I liked Matt who was the only kind person to me while there . I stayed many times there and have had no issues untill this time where I got a room that was over booked and nasty with bloody sheets and so smelly dirty took four hrs of cleaning before I could sit down or set anything down and it to be okay .well since the rude lady messed me up and overbooked my room so they never got there money thru Expedia from a day ago which was my fault I was told pretty much so now I'm responsible for days of non payment and been on pho... read more
Business response:
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Our room was filthy and smelled of smoke from the moment we arrived.
Business response:
Dear Kathleen, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues and the unpleasant odor you encountered in your room. This is not the standard we aim to uphold, and we are addressing these concerns with our team to prevent future occurrences. Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Worst experience EVEr We have to leave right after tge check out, the room was filthy, tge bathroom was si dirty that was full of feces ,NEVER had an experience like this, rouined our trip had to look for a new hotel for hours and had to spend double of was I was expecting, had to find a place an a short period of time
Business response:
Dear Maria, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting you... read more
Worst place I ever stayed at everything is so old and dirty room service needs to keep up with the cleaning
Business response:
Dear phong, Thank you for sharing your experience. We regret that the condition of your room and the cleanliness did not meet your expectations. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We strive to provide a comfortable environment for all guests and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.