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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom door looked like it was chew by dogs and when I woke up this morning there were multiple roaches in the room
Business response:
Dear John,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the bathroom door and the presence of roaches. These concerns are unacceptable, and we are taking immediate steps to address both the maintenance and cleanliness issues in your room. Please know that your experience is being taken seriously, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a better experience in the fu... read more
Non smoking room smelt like smoke. Not enough towels. Construction on the roof can’t even sleep without being notified. Room dirty.
Business response:
Dear Clayton,Thank you for sharing your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issues you mentioned, including the smoke odor, insufficient towels, and lack of communication regarding construction, are certainly concerning. We understand how these factors negatively impacted your experience.Please know that we are addressing these matters with our team to ensure better service and communication for future guests. Your feedback is valuable to us, and we hope... read more
sux bugs in the room Bed was unsleepable cigarete burns in the couch etc homeless all around the hotel
Business response:
Dear John, We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and clean environment is our priority, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to ensure future improvements. We appreciate your input and hope to offer a more pleasant stay should you choose to visit again.Sincerely,Hotel Management
Dirty room,bathroom very dirty, carpets dirty and strong smell of cigarettes in the room. Breakfast could have been better for the money
Business response:
Dear Stan, We sincerely apologize for not meeting your expectations during your recent stay, especially regarding the cleanliness and comfort of your room. We understand how important it is to provide a welcoming and well-maintained environment, and we regret that we fell short. Your comments have been shared with our team, and we are taking immediate steps to address these concerns. We also appreciate your input regarding the breakfast offerings and will review options to improve the guest experience. We value your feedback... read more
Stealing/Dirty It was definitely just a place to lay our heads, pictures on websites are definitely Not the same as when you get there It's amazing what Photoshop can do or whatever app you use.. there is mold everywhere in the room The AC was filled with it the window frames and the bed skirt... But the biggest issue was one of the reasons I went with this place was because there was no deposit required said it nowhere online made sure of it I get there and I'm told there's a deposit $107 ( mind you we had no time to shop a... read more
Business response:
Dear Carolyn,Thank you for sharing your concerns. We sincerely apologize for any disappointment and the challenges you faced during your stay, including issues with cleanliness and the condition of the room. Please accept a sincere apology for the inconvenience caused by these matters. We will indeed work with the relevant team to improve. Furthermore, while deposits are standard practice, the lack of transparency beforehand and the delay in refunding yours must be frustrating, and we regret the inconvenience caused. This fe... read more
O hotel é bem antigo e os móveis bem danificados. Apesar de estar relativamente limpo, o cheiro de cigarro era insuportável.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how uncomfortable the cigarette smell and the condition of the furniture must have been. While we strive to maintain a clean and pleasant environment for all our guests, we regret that we fell short of your expectations. Your comments are valuable to us, and we are actively working to improve our facilities. We hope you will consider staying with us again for a much better experience in the f... read more
Not worth the money! Got the hotel and nobody was at front desk. 3 of us were waiting in lobby. I used phone to dial zero and no answer. Then I used my cell phone to call hotel and had to tell them we needed help at desk. Room was muggy since no sc or fan had been running. Walls were beyond dingy. Carpet was disgusting with stains. This hotel needs a remodel or NOT charge $140 for a night.
Business response:
Dear Kristina, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced, including the lack of immediate front desk assistance and the condition of the room. We understand how frustrating this must have been and are committed to addressing these concerns. Your comments help us improve, and we are actively working to enhance our guest experience. We hope you will consider staying with us again for a much-improved visit.Sincerely,Hotel Management
ROACHES! ROACHES! ROACHES!!
Business response:
Dear Gene,Thank you for sharing your feedback. We deeply regret the experience you had and sincerely apologize for the issue you encountered. The presence of pests is completely unacceptable, and we take such matters very seriously. Please know that we are addressing this concern immediately to ensure it does not happen again. We understand your frustration and would appreciate the opportunity to make things right. Should you require any assistance, please feel free to reach out to us directly.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.