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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i had a reservation for my wife and i but when we arrived no one answered the door or the phone so we were forced to get another hotel
Business response:
Dear Roger, We sincerely apologize for the inconvenience you and your wife experienced upon arrival. It is concerning to hear that you could not contact anyone, especially after a long journey. We understand how frustrating this must have been and deeply regret that we failed to provide the service you expected. Please know that your comments are being reviewed, and we will work diligently to improve communication and guest accessibility in the future. We hope you will consider giving us another opportunity to serve you bett... read more
Not a pleasant stay. I know is a Extended stay but looks like people lives there, they have a barbeque on the hallway next to our room. Is under construction getting a new roof looks like, the room smells like mildew and the furniture is old, the kitchen and bathroom cabinets are rotting out microwave is rusted. I would have ask for a exchange room or possibly go to a different hotel but it was a late knight already. Hope they can fix it. I won't not recommend to stay there.
Business response:
Dear Guest, We appreciate you for sharing your thoughts. Our goal is to provide a welcoming and comfortable environment for all guests. While improvements are underway, we understand this may have impacted your experience. Your feedback is valuable, and we will share it with our team as we continue enhancing our accommodations. We regret any inconvenience and hope you consider giving us another opportunity for a much-improved stay.Sincerely,Hotel Management
Literally the worst experience I’ve had at a hotel Our stay was unacceptable. We left after night one and book another hotel. This place is filthy. The floors were slimy. It had roaches. The furniture was falling apart. It was truly gross. I’d like someone to reach out to me regarding how I can be compensated for having to book another hotel on such short notice. I honestly don’t know why this hotel is on your site. Unfortunately we failed to check the reviews before we booked. We trusted your site. It’s unfortunate that I f... read more
Business response:
Dear Marco, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
DON’T STAY HERE!!! Our room was very dirty from the moment we walked in. There was a funky smell that we had to mask with candles and febreze, my husband ended up cleaning the filter on the ac unit to help (it didn’t do much good). There was dust EVERYWHERE. Bathroom was very dirty and there was mold on the ceiling. Shower leaked ALL OVER the floor because the connection was not complete from pipe to shower head resulting in a small flood that we had to clean up after showering. Very outdated.
Business response:
Dear Megan,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are paramount, and we regret that your experience did not meet expectations. Your concerns about the room, bathroom, and maintenance will be addressed with the team to ensure improvements are made. We appreciate your patience and hope you’ll consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
Worst place I ever stayed, very dirty, the towels are useless, furnitures ripped and dirty, stairs and all around the building are dirty
Business response:
Dear Robinson,Thank you for your feedback. We apologize that your experience did not meet your expectations. Cleanliness and comfort are a priority, and we regret that you encountered issues during your stay. Your comments regarding the condition of the towels, furniture, and overall cleanliness have been noted, and we will work to address them moving forward. We value your input and hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Walls large chips visible, corners masked tape, tub corner moldy, furniture chewed and stained. Door no secure. Kitchenette rusty. Parking area dirty and people mingling or setting up smoke stations with room furniture. Not a good experience even for the less expensive room charge!
Business response:
Dear Edward, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the room's condition, security, and cleanliness is incredibly valuable, and it has been shared with our team to ensure these issues are addressed and improvements are made. While we aim to offer an affordable and comfortable stay, we recognize that these concerns negatively affected your experience. We are dedicated to making the necessary changes to enhance our guest experience. Additionally, we are committed to ensu... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.