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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Extended Stay America Hotel Cleveland - Airport - North Olmsted is located at 24851 Country Club Blvd, North Olmsted, OH. This business specializes in Hotels & Motels.
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sweeper was never run in the hallway the whole time we were there. This hotel was really nice when we first started coming there. It is really getting run down. The parking lot needs repaved. People must not know how to read because someone was always smoking right outside the door even though there were 2 signs there no smoking. You could also smell smoke in the hallways. This will be the last time we stay at your hotel.
Business response:
Dear Guest, Thank you for being a loyal guest and for taking the time to share your thoughts. We’re genuinely sorry that your recent stay did not reflect the quality you had experienced in the past. We recognize how disappointing it must have been to encounter the issues you mentioned, and we are taking your concerns seriously as we review them with our team. Your feedback plays a vital role in helping us improve. While we understand your decision, we hope you reconsider giving us another opportunity to offer the experience ... read more
I stayed two nights here. The first room they put me in smelled like something died in it. I explained it to the receptionist and they gave me a new room right away. The new room was fine. The staff were nice, but they seemed overworked. A couple times I had to wait by the front office for someone to talk to for up to 15 minutes. Seems like management needs to hire more folks.
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the condition of your initial room and genuinely appreciate your patience as our team promptly provided an alternative. It’s reassuring to know the rest of your stay was more comfortable. Your kind words about our team’s courtesy mean a great deal. We also regret the delays you encountered when seeking assistance. Your observations regarding staffing have been noted for careful review. We value your feedback and hope to welcome you again under improv... read more
Room was nice but did not look like picture. The hotel smelled like weed. People vaping in lobby. Chair in room was broken. Couch had stains
Business response:
Dear Guest, Thank you for taking the time to share your experience. We're glad the room met most of your expectations, but we're genuinely sorry to learn about the issues you encountered during your stay. Maintaining a clean, welcoming, and smoke-free environment is a priority, and your comments have been noted for further review. We appreciate your feedback and hope you will give us another opportunity to offer you a more seamless and comfortable visit in the future.Sincerely,Hotel Management
none
Bed Room was clean only issue king bed to close to window not easy getting in bed and out.
Business response:
Dear Guest, We appreciate your feedback and are happy you found your room clean. We’re grateful you brought up the bed placement, and we’ll certainly consider it for future improvements. At Extended Stay America, we aim to make every stay as comfortable as possible, and your comments help us achieve that. We look forward to welcoming you back for an even better experience soon! Sincerely, Hotel Management
Extended Stay this particular one is wonderful hotel is great and they take care of you and your needs I don't recommend the other extended stays with this one I do
Business response:
Dear Guest, Thank you for your kind words! We’re thrilled you had such a positive experience at Extended Stay America. We strive to ensure every guest feels valued, and it’s wonderful to know that we succeeded in making your stay comfortable. Your recommendation means a lot to us, and we can’t wait to welcome you back for another great visit.Sincerely,Hotel Management
The front desk girls were so sweet & helpful
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 4.2 star rating with 1,043 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.