Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Dear Guest, On behalf of our entire team, thank you for taking the time to post such wonderful feedback for Extended Stay America! We are delighted that you thoroughly enjoyed your stay; everything we do is aimed at making our guests feel right at home. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely, Hotel Management 

Business response:

Dear Tammy, Thank you for taking the time to share your thoughts. We are glad to hear that the kitchen met your expectations, but we are sorry that the room cleanliness did not. A clean and comfortable environment is essential, and your feedback has been shared with our housekeeping team for immediate review. We appreciate your comments and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet your expectations for cleanliness. We have noted your comments and shared them with our housekeeping team to ensure improvements are made. We trust that the remainder of your stay was pleasant, and hope to have the opportunity to provide you with a more comfortable experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Shane, Thank you for taking the time to provide feedback about your recent stay. It is disappointing to learn that the condition of the room did not meet expectations. A comfortable bed and a properly equipped bathroom are essential, and the concerns you mentioned fall short of the quality we strive to maintain. Your comments will be shared with the appropriate team to ensure these matters are addressed promptly. We regret the inconvenience this caused and greatly appreciate your input, as it helps us make meaningful im... read more

Business response:

Dear Sondra, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your comments about our clean and comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management 

Business response:

Dear Eva, Thank you for choosing Extended Stay America and for taking the time to share your detailed feedback. We are glad to know you found our team friendly and responsive. It's also great to know that you enjoyed the comfort of the bed and the quiet room. That said, we sincerely apologize for the condition of the microwave and the cleanliness concerns around the property. Your comments have been shared with our maintenance and housekeeping teams to ensure these areas are promptly addressed. We truly appreciate you bringi... read more