Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Dear Guest, Thank you for choosing to stay with us at Extended Stay America and for sharing your feedback. We are delighted to hear that the hotel exceeded your expectations in cleanliness. Our team takes great pride in maintaining a comfortable and well-cared-for environment, and your recognition truly encourages their efforts. We look forward to welcoming you back for another exceptional stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad you had an amazing experience and truly appreciate you choosing to stay with us. We are glad to know the team made a positive impression during your stay. Their dedication to providing friendly and attentive service is something we take great pride in. We would be delighted to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, thank you for taking the time to post such wonderful feedback for Extended Stay America! We are delighted that you thoroughly enjoyed your stay; everything we do is aimed at making our guests feel right at home. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely, Hotel Management 

Business response:

Dear Tammy, Thank you for taking the time to share your thoughts. We are glad to hear that the kitchen met your expectations, but we are sorry that the room cleanliness did not. A clean and comfortable environment is essential, and your feedback has been shared with our housekeeping team for immediate review. We appreciate your comments and hope to provide a more pleasant experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet your expectations for cleanliness. We have noted your comments and shared them with our housekeeping team to ensure improvements are made. We trust that the remainder of your stay was pleasant, and hope to have the opportunity to provide you with a more comfortable experience during your next visit. Sincerely, Hotel Management 

Business response:

Dear Eva, Thank you for choosing Extended Stay America and for taking the time to share your detailed feedback. We are glad to know you found our team friendly and responsive. It's also great to know that you enjoyed the comfort of the bed and the quiet room. That said, we sincerely apologize for the condition of the microwave and the cleanliness concerns around the property. Your comments have been shared with our maintenance and housekeeping teams to ensure these areas are promptly addressed. We truly appreciate you bringi... read more