Extended Stay America - Cleveland - Airport - North Olmsted

Business response:

Dear Shane, Thank you for taking the time to provide feedback about your recent stay. It is disappointing to learn that the condition of the room did not meet expectations. A comfortable bed and a properly equipped bathroom are essential, and the concerns you mentioned fall short of the quality we strive to maintain. Your comments will be shared with the appropriate team to ensure these matters are addressed promptly. We regret the inconvenience this caused and greatly appreciate your input, as it helps us make meaningful im... read more

Business response:

Dear Sondra, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your comments about our clean and comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management