Extended Stay America - Cleveland - Airport - North Olmsted

Tired in Surprise 

on Expedia

16 years ago

Disappointment We asked for a shower that had no lip so my husband, who is confined to a wheelchair, could take a shower. I had called ahead of time also and they told me I would get one of those rooms. When we got there they told me that I would have to pay an extra $25.00 a day for that kind of shower. I can not believe that that is how they treat people with disabilities. I refused to pay it and stuck with a bathtub in our room, which my husband couldn't use. We also called ahead to get a pack n play for our son's 1 1/2 y... read more

Beth 

on Expedia

16 years ago

Not at all impressed When we arrived there was a line. When my turn came, the reception person started talking to a person in back of me and helped her first, giving her a non-smoking room. After signing in, I was given one room key even though my husband was standing right there and the person in front of and behind me were offered two keys even though they were alone. When I finally got my room, it turned out to be smoking. I was told there were no non-smoking rooms available unless I wanted to pay more. Which I did becaus... read more

Anonymous 

on Expedia

16 years ago

Overnight at Homestead Cleveland Airport The hotel service desk was fine. But I assumed that a hotel being advertized as an "Airport" hotel would have shuttel service to the airport. It does not. A coffee maker but no cups. No water glasses. In short, no amenities. For the low price I didn't expect much. If I were staying a week it would have been fine. I would have got what I needed. But for just an overnight for flight connections... well I will stay elsewhere in the future.