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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT recommended We walked in this hotel, went to our room and turned around to check back out. The entire experience was awful! It smelled like marijuana and urine. We do NOT recommend this hotel.
my stay at the extended stay america We were hoping for a indoor swimming pool also it wasn't the cleanest. Nice kitchen area
Only in a pinch. Not satisfied with this Extended Stay. Maybe others are different. Room was dirty, had to ask for amenities to be brought to room, not in room at check in. Supplies for a four night stay was one packet of coffee and one small package dish soap. The website's "fluffy towels" was a myth. Sorry, really unsatisfied with my stay.
Poor customer service Some of the employees appeared very nice but one employee was so rude that we will never go back. The beds were uncomfortable.
Hotel review I have already commented on this stay. Don't know whether to blame Expedia or hotel itself. We were told this hotel was close to Airport and provided shuttle service. It did NOT! Had to pay can fare to airport. Absolutely no amenities at facility........no shampoo, no ice bucket, not even drinking glasses! Had to notify desk to bring glasses to room. There was nobrochure available to indicate surrounding area or even what hotel offered‼️ Truly BARE BONES!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you were given misleading information about our hotel offering a shuttle. We continually work to improve our hotel which is why we recently removed all dishes from our guest rooms as part of our new program that ensures clean kitchenware and allows our guests to customize their own kitchens. In response to your feedback, I am going to take your comments to better coach my team and make sure they are explaining the details of the new prog... read more
nothing for the guest Extended Stay has started a new program. You want it you have to ask. We had to tote our cups, coffee pot and coffee up to the room. They do not even keep it in the rooms now. If you are going to slash your "freebies", then lower the room rate to match it. You have always had to ask to get a hair dryer, but everything else now? Think we will be giving other hotels/motels our business from now on.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to tote your cups, coffee pot and coffee up to the room. Extended Stay America began our Fresh Program to allow our guests to customize their own kitchens. Though the items are available upon request at the front desk, I want to give my apologies that the comfort package was not delivered to your room by our staff. In response to your feedback, I am going to take your comments and share them with my staff. I am grateful for the f... read more
Non smoking room filled w/ smoke from other rooms. Non smoking room filled w/ smoke from other rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your non-smoking room had a smoke odor. Our hotel does provide rooms on a completely non-smoking floor and I apologize this was not brought to your attention. I will work with my staff to ensure that we are providing guests with true non-smoking rooms moving forward. We continually work to improve our hotel, so I really appreciate your feedback. We would love to have another chance to provide you with a better expe... read more
Payed too much for a bare bones room. The price to stay a night was not so cheap as to indicate that you were getting a bare bones room. Not even enough shampoo for two people. Nothing kept in room for you to use. No Hair Dryer. A kitchen with nothing in it. No Coffee pot or Tea pot, Ice Cube trays not even filled. I have payed less for a motel room and been able to make a cup of coffee! What good is a deluxe sudio with a kitchen with nothing in it. I am not renting I am traveling. Had to go to the desk for everything. Not e... read more
Business response:
Karen - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our new kitchen equipment policy was not explained to you upon check-in. As well, I am sorry that the amenities we offer did not meet your needs. Your comments will be very useful as we continue to improve our guest experience. Thank you for bringing this to our attention. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.