This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is not included. While this hotel advertises that breakfast is included, they have tea, coffee, and cereal bars. We were very disappointed. Further, the hotel fire alarm system was malfunctioning and beeped all night. This hotel is 2 stars, not 2.5 stars, as advertised.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that our grab-and-go breakfast was not to your satisfaction. To make sure this doesn't happen again, I am going to make sure we review our breakfast items with our staff to ensure they keep it stocked during breakfast hours. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't stay here. Never again. We wanted to swim - I thought they would have an indoor pool - no - no pool at this location at all - you have to drive to a "sister hotel" and request to swim there - at an outdoor pool and they locked it up through our entire 4 day stay. Rugs dirty - kitchen floor dirty - bathroom floor urine on the floor. Had to wash everything first. No blow dryer had to go to front desk and sign one out. No coffee maker or supplies - had to go to front desk and sign one out. Even though there was a kitchen ... read more
Stay Away Awful experience, Pulled back bed covers and sheets were all wrinkled and I found 4 hairs on bottom sheet. Waited 2 hours for someone to come and change sheets. Air conditioner was 6 inches from side of bed and was old and NOISY. Did not sleep well at all and next day was ruined.
Avoid this place Room smelled like smoke, I was bitten by an insect while sleeping became infected need medical attention. could not report it because no one was ever working the front "desk".
Smelled bad The entire hotel smelled like cigarette smoke!!! The Hallways, the elevator and especially our 'Non-Smoking' room reeked of cigarette smell. There is not even a non smoking floor. I was told there was smoking and non smoking rooms intermixed on every floor.. My husband and daughter are allergic to the smoke.. There were no more hotels available for 5 peole in the area. we were there for 3 days (with a sick child) the only good thing is that there was literally 2 rooms and 2 bathrooms. The sofa bed was broken so t... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us was not to our company’s high standards. In response to your feedback, I am pleased to let you know that we will be undergoing a renovation later this year and our entire hotel will be a non-smoking property. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Dirty smelly hotel Not very clean and has a bad smell to it. Carpets in hallways extremely dirty they don't clean the rooms daily.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a good experience at our hotel. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure our front desk staff better communicates our amenities as well as making sure all carpeting is thoroughly cleaned. We continually work to improve our hotel, so I really... read more
Not a clean place to stay We had to wait to get our room in the late afternoon because some young kids really trashed our room. They sprayed a cover up scent to hide the alcohol that was spilled in the carpet. It smelled and the mattress was old. I would not stay there again.
Business response:
Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be training our staff to make sure that rooms are thoroughly cleaned and inspected before guest arrivals. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Overpriced Last second booking on a road trip. The front desk staff in the morning was extremely nice, but for over $100 for 1 night was way over what it was worth. Great for several night stay since it has all the amenities of an apartment. Bed wasn't comfortable, towels were gross, and overall makeup of the room was not impressive
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you did not find our hotel to be a good value. In response to your feedback, I am pleased to let you know that our hotel is scheduled for a renovation in January. Still, I am happy to hear that our staff provided you with great customer service. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.