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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not hotel When asking for a hotel, extended stay should NOT be recommended. Coffee pot, coffee, more towels, soap must be picked up at desk. Ok for long term, I guess, but not for 1 or 2 nights. Front desk personnel are overworked with all the problems.
Business response:
Deb - We received a copy of your review, and would like to take a moment to personally respond. We are very disappointed to hear that our hotel did not meet your expectations. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment. We apologize that our staff did not offer to deliver these items to your room upon check-in. We will review your feedback with our staff to ensure we are always providing our guests with quality service. Thank you again for bringing t... read more
a bit RATTY It was fine bc I was staying by myself. I wouldn't let my wife and kid stay there. Just a bit ratty. I expected it to be better.
At least the beds were comfortable our stay was "interesting". First, when we tried to check in there was no one at the front desk for over 20 min. We finally had to track down a maid who got someone. Later that night we discovered that our key cards did not work in the back door. So we had to drive to the front of the hotel, only to find no one there once again. This time it only took about 5 minutes, so an improvement, for someone to show. We asked about the key cards and the clerk laughed and said "oh, since the rain they... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that my staff was inaccessible as you were trying to check in. I will be meeting with my front desk staff to ensure that we are more accessible to guests that need to check in in the future. As well, I am sorry to read that your key was malfunctioning. We have since had this issue resolved, but we do apologize for your experience. I am also so disappointed to read of the poor service and cleanliness issues you experienced whi... read more
Bathrooms were moldy and dirtly, kitchen the same. Had to ask for the basic stuff ie blow dryer, coffee pot.
Business response:
I appreciate you taking the time to write a review of your experience with us. I regret to read of the cleanliness issues you experienced during your stay. I will be working with my housekeeping staff to review cleanliness standards and procedures to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
NEVER Again! We made a reservation (and prepaid) through Expedia for 2 adults and 2 children in a non-smoking 2 queen bed room for two nights. Upon arrival we checked in and much to our disgust upon entering the room we realized that it was a single king smoking room. When we returned to the front desk to rectify the situation, we were told that there were no rooms of that type available, but that the other location about a mile away did. We packed the kids back into the car and went to the other location, only to find out t... read more
Not worth for your Money I booked the room here mainly because of the kitchen facility.I was driving and reached this place around 11 PM, the lady at reception showed me the room.The room was not arranged well, the toilet flush was not working.I had to give multiple calls in the midnight to get it fixed.The hotel was under staffed - I saw one poor lady running behind all calls from different rooms and trying her best to please customers.This place is not worth for the money I spent.
Not likely to return We had to wait 20 minutes at desk to sign in because the front desk clerk was assisting another patron. The room and hallway had a less than desirable smells. The staff was very hospitable when available. But availability and fresh air would do this hotel wonders!
Business response:
Chris - Thank you for taking the time to write a review of your stay. I sincerely apologize that you had to wait 20 minutes to get checked in. In response to your feedback, I am going to coach my staff on ways to expedite the check-in process moving forward. We continually work to improve our hotel, so I really appreciate you bringing this to my attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great for a 1 night stay but not a extended stay Hotel was in a good area near a shopping mall, walmart and restaurants. The hotel itself was not maintained. Hallways smelled really bad and room wasnt very well cleaned. Good for just a place to crash for the night as I was driving through town but other then that would not rec it
Business response:
Thank you for your recent review of your stay. The issues you described about the cleanliness of our hotel is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to coach my team in providing a cleaner fresher place to stay. Still, I am pleased that you found our location to be convenient. We continually work to improve our hotel, so I really appreciate feed back like yours. We hope that you will give us the opportunity to provide you with a better stay the next time you're... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.