Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Lee, thank you for sharing your review. We are pleased to know you liked the value we offer and that you were impressed with the service delivered by our front desk staff. We value your feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Christopher, thank you for sharing your comments. We are happy to know overall you had a pleasant stay, but we are sorry for any inconvenience caused. We value your comments and have taken note of it. Thank you for choosing us, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Hassan, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Crystal, thank you for sharing your evaluation with us. Although you liked one of our associates at the front desk, we are sorry for the disturbance you experienced during your rest. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dominique, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management