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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff Member was Horribly Rude The hotel wasn't that bad. But one of the hotel staff was having a conversation as t midnight in the hall, woke me up, and then when I asked if they could quiet down, she was so rude to me I couldn't believe it. I've never been treated by hotel staff like that before. Horrible.
Business response:
Thank you for letting us know about your stay. Although you liked our well-kept property, we are sorry for the service issue you had. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for th... read more
We had big expectations about extended stay. Seems like a lot has changed. There is nothing available for the guests. The host was very helpful in changing our rooms as initially allotted rooms were dirty. Overall not a great experience compared to other places we stayed.
Great service and staff Everything was ok, all but the TV was on the fritz in room 117. The A/C Heater combo made a buzzing sound when it recycles. That's about it. The staff folks were very friendly and accommodating. I would stay there again if in the area. Location next to the frwy 271 made it very easy getting around
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are glad you liked our convenient location and the service provided by our staff. However, we are sorry for the maintenance issues you encountered in your room. Your feedback has been shared with the team, and we will refocus our efforts to make improvements. We value your feedback and look forward to welcoming you again soon. Sincerely, Hotel Management
Check in was almost 30 minutes past the schedule time so we barely made it to our appointment
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Business response:
Dan, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,124 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.