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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room in the second floor. First thing I noticed as I walk up on the stairs someone or a dog peed against the wall on the stairs smell so bad it runs along down the stairs. I went back to reception reported. She reacted that was terrible and have it cleaned up. I went out to get dinner came back two hours later nothing was cleaned. Next day morning went down to check out still nothing was done.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issue you encountered and regret our associates were unresponsive. We have shared your feedback with our housekeeping as well as with our front desk team so that no future guests encounter a similar issue. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Awesome hotel.close to market and clean and staff is amazing
Business response:
Thank you for leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our ideal location close to many interesting destinations. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
Yo much to type . I would rather have someone call me to talk to someone personally .
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The location is great. Maybe I missed it in the fine print, but I wasn't informed that there was no housekeeping service unless you stay for over 7 days until day 2 of me asking.
Business response:
Patrice, thank you for staying at Extended Stay America. We are pleased to know you liked our location and that you had a pleasant visit. However, we regret not communicating our housekeeping policy upon arrival. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
very dissappointed They put me in a room that the people had a dog in dog hair was still visible the blanket had nasty stains on it was very dissapointed
Business response:
Dorothy, thank you for your feedback. We apologize for the maintenance and cleanliness issues you encountered, which resulted in a disappointing stay. Please know, we are working with our team to make sure all procedures are being followed, so this does not happen again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,124 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.