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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place! Originally had a king bed and then maybe because of my late check-in room wasn't available, also room given to me didn't have soap or wash cloths maybe again do to my late check-in.
Business response:
Thank you for taking the time to post your feedback. Although you had an overall pleasant visit, we are sorry for the problems you experienced while being here and regret the inconvenience it caused. Please note, toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
I usually enjoy my stay and the staff The girl at the front office barely spoke to me.. almost zero eye contact and very unfriendly. The was a fire alarm at about 0400.. no one was at the front desk or identifiable outside. No one checking on the guest.
Business response:
Melissa, thank you for choosing us for your visit. We are truly sorry for the experience you had with our front desk and regret the inconvenience caused by the false fire alarm. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Charla, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
No water for drinking in lobby No hairdryer inside rooms
Business response:
Thank you for staying at our hotel. We are sorry for not meeting your expectations and that you were unaware of our hotel policy. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, an... read more
The hotel was cheap so didn’t expect much. Its like okay what you have paid for. But Breakfast included was a complete misleading Information. In the morning they left some oatmeal pack and muffin next to coffee and calling it breakfast! No place to sit, just grab it and go somewhere to sit or eat. That you can call complimentary snacks not breakfast! Disappointing.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast offerings. The booking website clearly says that we offer our guests free on-the-go breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kacee, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Unkept The toilet in the room was filthy. It was not cleaned at all and had feces and urine all over and in it. The floors we're not vacuumed at all and there were cupcake wrappers on the floor that were never picked up from the previous guests. The TV screen was never cleaned and had stuff smeared all over it. We asked the front desk where the ice machine was and the girl rudely told my friend "well there is a freezer in your room"... firstly, if there was an ice cube tray in our room with the cleanliness of this room I def... read more
Business response:
Angelina, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 1,966 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.