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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service and staff Everything was ok, all but the TV was on the fritz in room 117. The A/C Heater combo made a buzzing sound when it recycles. That's about it. The staff folks were very friendly and accommodating. I would stay there again if in the area. Location next to the frwy 271 made it very easy getting around
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are glad you liked our convenient location and the service provided by our staff. However, we are sorry for the maintenance issues you encountered in your room. Your feedback has been shared with the team, and we will refocus our efforts to make improvements. We value your feedback and look forward to welcoming you again soon. Sincerely, Hotel Management
Check in was almost 30 minutes past the schedule time so we barely made it to our appointment
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Business response:
Dan, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
A Decent Stay Check-in was smooth; it is a fairly small hotel. Beware, the breakfast is not hot. Coffee is the only hot served item. Nice restroom & comfortable beds. I only wish room service would have offered their help at least once during my stay. Other than that, no complaints!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled to know you enjoyed the service provided by our front desk staff and you had an overall pleasant stay. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
not Worthwhile for the room rate. Not clean, very tight space in the lobby and trash bags on the way to the rooms.
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It had a refrigerator & microwave & a cooktop. It didn't have the kitchen supplied and ready to use. No dish soap, no paper towels. For most people this probally wouldn't be a problem but I am disabled and to go get the supplies for the kitchen would have been to much for me to handle.
Business response:
We apologize for the service issues you experienced, and we are sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. On a positive note, we are glad you liked the fully-equipped kitchen in your room. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I loved the privacy that this location provides. No one would even know I was there. Excellent when you need a day away from it all.
Business response:
Thank you for choosing Extended Stay America and for your kind review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Overall I give it a 4 Check in was great. Room was appealing to eye and comfortable just needed better maintenance. Microwave didn't work, floor around edge of beds not vacuumed, remote control was found under bed broken had to get a new one from desk, trash including chip bags and socks under bed with remote, and bathroom tub faucet had a constant stream of water dripping we could not get to stop. Staff treated us so well at checkout and we were so happy to see the hotel participating in the "hotel keys for the hope lodge" ... read more
Business response:
Jasmine, thank you for choosing Extended Stay America. We are glad to know you had a great check-in experience and that you also appreciated our associates. However, we regret the issues you encountered in your room. Our team works diligently to ensure our guests have memorable experiences, so your comments will be shared with them. Thank you again, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,166 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.