This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was cheap so didn’t expect much. Its like okay what you have paid for. But Breakfast included was a complete misleading Information. In the morning they left some oatmeal pack and muffin next to coffee and calling it breakfast! No place to sit, just grab it and go somewhere to sit or eat. That you can call complimentary snacks not breakfast! Disappointing.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast offerings. The booking website clearly says that we offer our guests free on-the-go breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Kacee, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It Was Nice Clean & Comfortable
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Respond to your guests The staff was nice however when I went to pick up the alarm clock in the room there was a pop of electricity and the cord fell off the back of the clock when I called to inform the staff they were going to find me another one however that didn't happen it would have been nice if someone came up to check it out I felt stuck because I was displaced from my home due to a power outage
Business response:
Thank you for your review. We are sorry for the issue you experienced with your room and that we were unable to resolve this to your satisfaction. We have shared your concerns with the appropriate departments and team members, and we have taken immediate steps to address those issues so that they don’t happen again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not enough staff. Front desk empty more than staffed. Unit equipment out of date.
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. We are genuinely sorry for the inconvenience. We are grateful for the feedback and we have shared this with our team so we do not see a repeat in the future. We hope you will stay with us again so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Business response:
Kristen, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,147 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.