Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Thank you for your review. We are sorry for the issue you experienced with your room and that we were unable to resolve this to your satisfaction. We have shared your concerns with the appropriate departments and team members, and we have taken immediate steps to address those issues so that they don’t happen again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and taking the time to share your concerns. We are genuinely sorry for the inconvenience. We are grateful for the feedback and we have shared this with our team so we do not see a repeat in the future. We hope you will stay with us again so we can provide you with a more satisfying experience. Sincerely, Hotel Management 

Business response:

Kristen, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Joseph, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you had a pleasant time with us, but we regret our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so that they can use it while planning the new offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your visit. We apologize for the maintenance and housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams to be more diligent with our efforts moving forward. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management