Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Jason, thank you for being our guest. We are glad to know you were happy with our location, but we are sorry that your non-smoking room had a smoke odor and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make sure that this room receives a deep clean to remove the odor. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

William, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Deja, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Dalebria, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Pete, thank you for being our guest at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-maintained room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management