Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Rose, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Darius, thank you for being our guest. We are pleased you had an overall nice stay. We would like to inform you that towels are available at the front desk and are complimentary. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dontez, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dominic, thank you for staying at Extended Stay America. We are glad to read you had an overall pleasant visit. Your concern regarding the cleanliness issue you had in your room has been shared with our housekeeping team for immediate review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are glad you had a pleasant experience and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you also found us to be of a great value in the area. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry that you were unhappy with our environment. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager