Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Jamie, we appreciate you staying at Extended Stay America - Cleveland - Beachwood - Orange Place – South. It is wonderful knowing you enjoyed being with us and loved all the aspects of your trip. We hope to welcome you back again soon. Sincerely, General Manager 

Business response:

Lagrant, we are delighted you chose to stay at Extended Stay America - Cleveland - Beachwood - Orange Place – South. It's nice to know you had an enjoyable time with us and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Cleveland - Beachwood - Orange Place - South and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Jacqueline, thank you for choosing Extended Stay America- Cleveland - Beachwood - Orange Place – South. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to write a review of your stay. I am sorry to hear that we could not be more accommodating to you. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. 

Business response:

Thank you for taking the time to share your experience. It is good to know you enjoyed your stay, but disappointed about the noise issues, which has been addressed to our staff to mkae sure to walk the hallways regularly. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.