This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid if possible... Pulled UP to CAUTION TAPE right at the entrance. Took two different people to check us in (room was already booked and paid for), no blankets in the room, no cookware (as advertised), windows painted shut, vending machine down. Hallway reeked. Found an earring by the (barely made) bed. Stayed here a couple years ago and it was MUCH nicer. Was bought by some corporation and is pretty awful now. Definitely not going back.
Business response:
Dear Guest, We sincerely regret that your stay did not reflect the standards we aim to uphold. It’s disappointing to read about the issues you encountered, as we continuously strive to provide a comfortable and welcoming environment for all our guests. We provide cookware and clean towels at the front desk and apologize if this was not properly communicated when you checked in. We will review your comments regarding the upkeep of our rooms and maintenance oversights with our team to ensure a more convenient and welcoming sta... read more
Environment There was a very unpleasant smell throughout the facility and my wife suffers with asthma and we was not able to stay at this facility. Horrible smell!!!
Business response:
Hello Steven, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address this matter with our team. If you have any further concerns, please feel free to reach out to our management team for further assistance.
This place is nasty! Do not stay here
Business response:
Dear Kendra, We sincerely apologize for the issues you experienced during your stay and regret that the cleanliness did not meet your expectations. We understand how important a comfortable and clean environment is, and we are truly sorry for the inconvenience this caused. Please know that we take your concerns seriously and are actively reviewing the situation to improve our cleaning standards. Your comments are valuable to us as they help guide our ongoing improvements. We hope you will consider giving us another chance to... read more
Crack hotel dirty bathroom dirty room period
Business response:
Dear Shelly,Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet those expectations. Your concerns have been shared with our housekeeping team to ensure improvements are made. We understand your disappointment and would appreciate the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
I did not stay at extended those two days and yet u was charged for them...i did nit check in on the 25 26 nor did u check out in the 27th
Business response:
Dear Lincoln, Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the billing discrepancy. We understand how inconvenient this must have been and assure you that guest satisfaction is our top priority. Please reach out to us directly at the hotel to review the charges and resolve the matter promptly. Your feedback is valuable, and we are committed to providing transparent and hassle-free experiences. We hope to welcome you back soon for a more seamless and pleasant stay.Sincerel... read more
Disappointed First room we checked into was filthy. Used wash cloth left in room. Refrigerator visibly dirty. Microwave visibly dirty. We were given another room on 3rd floor. There is construction taking place on 3rd floor. Room entry door was very difficult to open as if it was painted shut. No closet in room. Kitchen faucet leaf underneath the sink. Furniture visibly dirty. I notified staff during check out. Staff was friendly, but I feel as if the property is well below quality, especially for the location. Very disappoi... read more
Business response:
Dear Kristel, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered while with us. We have shared your feedback with our team to ensure these concerns are addressed appropriately to avoid any disturbances and frustrations in the future. Please consider a revisit to experience the stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.