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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel should be closed down. The lobby is the size of a bathroom. Everything is old. It's dark and scary. My room was literally filthy. Light switches, tables, floors, walls....my phone hadn't been wiped down in 10 years. Just absolutely disgusting.
Business response:
Dear Jennifer, we sincerely apologize for the disappointing experience you had during your stay. Your concerns about the cleanliness and condition of the property are deeply troubling, and we take this feedback seriously. Our goal is to provide a welcoming and well-maintained environment, and it is clear we fell short. We will address these issues immediately to ensure improvements. Thank you for your candid review.Sincerely,Hotel Management
Check in was great. Condition of hotel was a 1 on a scale of 1-10
Business response:
Dear Jon,We appreciate the kind words about our efficient check-in process. However, we are deeply disappointed to learn that our hotel's condition fell short of your expectations. We regret any inconvenience or discomfort caused. We will share your feedback with our team and ensure improvements are made. Please note that your satisfaction is our top priority. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a f... read more
The mattress cover was old and cracked. Very uncomfortable. Glad we were staying just one night. Can’t imagine an extended stay.
Business response:
Dear James,Thank you for sharing your concerns. We apologize for the issues you had with our mattress. We know how important it is to get a good night's sleep and rest well; therefore, we will address this with our housekeeping team. Your feedback means a great deal to us, and we are dedicated to providing you with an outstanding experience on your next visit. We invite you to revisit and experience the hospitality we are known for in the near future.Sincerely,Hotel Management
Loud fridge, hairs stuck in towels, rusty stove top, dirty windows. Cost ten dollars more than listed on the site and agreed upon Expedia on site.*
Business response:
Dear Dominic, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to your return to regain your trust!Sincerely,Hotel Management
There is as a Roach in my room. I informed the front desk. They gave me another room but I could not get comfortable so the next day I checked out. I called there customer service and they gave me a turnaround Time if 48 hours when someone would get back with me. That did not work for me so I checked out.
Business response:
Dear Cornelius,We are deeply sorry for the disturbing experience you had in your room. Furthermore, we regret our service did not meet your expectations. Please know that we take these incidents seriously, and our team will address them appropriately. Thank you for bringing this to our attention. Your comfort and trust are paramount. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.