This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly and weird Room seemed unclean. Beds looked messy (and like whoever cleaned could have cared less) when we checked in and entire room smelled awful. The smell was the same in the hotel lobby. Body odor. Vacuuming would also be a suggestion.
Business response:
Dear Guest, We would like to apologize on behalf of our entire team for the inconvenience caused you during your visit to our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!S... read more
This hotel should be closed down. The lobby is the size of a bathroom. Everything is old. It's dark and scary. My room was literally filthy. Light switches, tables, floors, walls....my phone hadn't been wiped down in 10 years. Just absolutely disgusting.
Business response:
Dear Jennifer, we sincerely apologize for the disappointing experience you had during your stay. Your concerns about the cleanliness and condition of the property are deeply troubling, and we take this feedback seriously. Our goal is to provide a welcoming and well-maintained environment, and it is clear we fell short. We will address these issues immediately to ensure improvements. Thank you for your candid review.Sincerely,Hotel Management
Check in was great. Condition of hotel was a 1 on a scale of 1-10
Business response:
Dear Jon,We appreciate the kind words about our efficient check-in process. However, we are deeply disappointed to learn that our hotel's condition fell short of your expectations. We regret any inconvenience or discomfort caused. We will share your feedback with our team and ensure improvements are made. Please note that your satisfaction is our top priority. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a f... read more
The mattress cover was old and cracked. Very uncomfortable. Glad we were staying just one night. Can’t imagine an extended stay.
Business response:
Dear James,Thank you for sharing your concerns. We apologize for the issues you had with our mattress. We know how important it is to get a good night's sleep and rest well; therefore, we will address this with our housekeeping team. Your feedback means a great deal to us, and we are dedicated to providing you with an outstanding experience on your next visit. We invite you to revisit and experience the hospitality we are known for in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.