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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at other Extended Stay Americas and I have never had an experience like this. As we were trying to check in the young lady at the counter acted like we were the biggest inconvenience to her, she was short and rude to us. As we went to our room and got into a room we realized there was only two pillows on the bed so we could call down to ask if there was extra pillows and the young lady at the desk was very short and rude again acting like it was an inconvenience for her to answer our question. We got up in the ... read more
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great ex... read more
Not to good It feels like your in one on them ran down motels just with a ridge an microwave. U gotta go up there an ask for any essentials an they look at u like it's a total inconvenience that u asked 4anything.
Business response:
Thank you for posting a review of your recent stay. We are sorry for not meeting your expectations with our accommodations and for the inconvenience caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I had to wash my clothes twice. My room smelled like the inside of a wet gym bag that got left in a hot car. I had to wash everything that was in my suitcase twice to get the smell out.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the odor in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our services are provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being our guest, and ... read more
Thier is no free breakfast. Just free snacks since room has thier own kitchen but not explained in description. Bathroom door handle broken at check in and staff never came to repair. Place needs upgrades or at least up keep. Visible it is not kept up. Location ok and have restaurants close by and market. Very close to highway. I will stay here again and do not recommend.
Business response:
We are sorry for the problems you encountered and regret your visit was not a pleasant one. Your feedback has been shared with the appropriate team so that we can improve our future guest's experience. On a positive note, we are happy to know you liked our location. Thank you for the review. We look forward to your next visit so that we can provide you with a much better stay. Sincerely, Hotel Management
This property was just as unique as all the other Extended Stays I was in. BTW I only book at Extended Stays when I travel. The room was big with a full kitchen and kept neat. What was different was there was a lot of noise coming from the room upstairs. When I was handed the room keys the receptionist told me that there is nobody in the room upstairs. Somebody did take up the room at 3 AM in the morning because I heard it. It woke me up and kept me awake.
Business response:
Thank you for choosing to stay with us. We're glad to know you liked having a kitchenette in your room, but we're sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I called and informed the property that my flight was in late and that it would be a late check-in. When I arrived I was told that they overbooked and that they had no room available. I was forced to drive 20 minutes to another hotel. There, I was told that they were pot of breakfast food, so there would be no continental breakfast.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.