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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refused a room with confirmation # and email When we arrived the hotel couldn’t see our reservation. They were no help at all. They wanted me to pay for the room again at a higher rate. They said that I had to work with hotels.com to fix the problem even though o had email confirmations and confirmation numbers from Hotels.com. Of course, after ruining my vacation sitting on hold for 50 minutes with hotels.com I hung up and paid for another hotel room. Now I have to try to get my money back from hotels.com
Business response:
Daniel, thank you for sharing your concerns. We are sorry for the issues you had with your reservations at check-in due to the third-party website. We regret your experience and hope you will afford us an opportunity to serve you. Sincerely, Hotel Management
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Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Terry, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I only stayed here for 40 minutes. The carpet was very dirty, the room smelled musty, the elevator wasn’t working and you had to take the staircase which is very creepy at night, and the front desk clerk made me feel uncomfortable with his facial expressions and his insistence that he knew me from somewhere. As a single woman traveling alone from out of state all of those factors contributed in me leaving and going to another hotel. The desk clerk proceeded to text me after check in which I felt was weird at 10:00p and inapp... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you faced with your suite, and we are extremely sorry for the unpleasant encounter with the front desk associate. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take appropriate actions. We value you as our guest and regret the inconvenience caused. We hope to have a chance to prov... read more
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Very dirty room! The room wreaked of cigarettes! The room was very dirty. There was pubic hair on all of the wash cloths. The bathroom was dirty. There was hair on all of the covers and ceilings. It was very unpleasant.
Business response:
Tineal, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with our team to ensure this doesn't happen again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I will never go back to extended stay america My experience was horrible . Items in my room came up missing , money , shoes but they left the boxes . I asked the manager to inform me who has swipe to access my room she told me she would get back to me , never did . So I ask her to reimburse me my money for the last few days I had reserved . She told me she didn’t have authorization to do that and she had to call her boss . Her boss didn’t come til the last day of check out & she called me . By then I had left two days before... read more
Business response:
Kesharia, thank you for the review. We are disheartened to read the problems you have outlined and regret the difficulties you encountered. We have shared your feedback with the appropriate individuals to ensure the necessary guidelines are in place to prevent the challenges you experienced from occurring in the future. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Bad costumer service the room dirty and very bad smell
Business response:
Adison, thank you for sharing your thoughts about your stay with us. Please accept our apologies for not meeting your expectations with our hospitality and the cleanliness of your suite. Your comments have been discussed with our housekeeping team to take the necessary steps and redouble their efforts in providing you with a better experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.