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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Bed bugs Terrible from the moment I walked in a gentlemen walked in after me and the front desk girl actually stopped working with the person she was with and skipped me to then assist the guy in pajamas who came in after me she then checks him out and then continued to help the current person she’s working with. Not one mask in site or hand sanitizers the housekeeping girl was slouched over on the cart riding it while being on FaceTime on her phone. We were originally staying the weekend due to our street being shut down fo... read more
The room smelled like smoke really bad and the shower head fell off nid shower and hit wife on the head. It was on by a thread. Front desk seamed not to care.
Business response:
Charles, thank you for being our guest. We are sorry for the smoke odor you encountered in your non-smoking room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not experience such a problem again going ahead. We also apologize for the incident you mentioned and for the inconvenience this caused to you and your wife. We have shared your concern with regard to the shower with our maintenance team so that they can fix it immediately. We understand the frustration and si... read more
Terrible The bed was wrapped in plastic, the heater made a terrible noise when it would go on, horrible smell in the room and the bathroom wasn’t clean. if it wasn’t so cold outside I would have slept in my car.
Business response:
Antonia, we are extremely sorry for the oversights you outlined in your room. We apologize steps were neglected while preparing your room and we will have our Housekeeping team review what went wrong. We hope we have another opportunity to make a favorable impression on your next trip. Sincerely, Hotel Management
Nothing was unique. Once I walked into my hotel room it smelled like an ashtray when there's signs posted all over the hotel smoke free rooms.
Business response:
Thank you for choosing our hotel. We apologize for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
There was nothing I liked about this. I have been charged twice, I reserved the room at 9:30pm, arrives at 11:30pm and they had canceled my reservation because I didn’t check in at 3pm. The room was filthy and smelled horrendous. I checked out and went home at 3am.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you had at the time of check-in with your reservation. Since this is an anonymous review, we may need some additional details. Please reach out to our front desk so we can review your bill. We appreciate you being our guest. Sincerely, Hotel Management
We stayed the weekend and room service never came ! When we booked it said breakfast included , they had coffee and granola. Our hot water was not hot was freezing getting a shower when we mention they said they don’t know ! The sink had very hot water just not the shower ! Floors were dirty !
Business response:
Thank you for sharing your feedback online. Please note, our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. We are sorry to read that your stay was overshadowed due to the unavailability of hot water. Your feedback has been shared with the maintenance team, and we are working on fixing this as soon as possible. It was also disappointing to know your stay was impacted due to the cleanliness issue, and your concern is discussed with the team for review and action. We regr... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.