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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is disgusting. Avoid if possible! Common areas and stairways look they haven't been cleaned in months. Not being dramatic here either. They checked us into a room that was still dirty and waiting to be cleaned. Stains all over the room even after it was cleaned. There were other guests hanging out and drinking in entranceways. Lastly, the entry doors on the sides and back of the building were propped open with rocks and garbage cans, meaning anyone could enter without using key pad. Felt very unsafe.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The room did not have an iron or iron board...the bed skirt was dirty..the walls were dirty
Cigarette holes EVERYWHERE. used razor left in the bathroom. More stains on the carpet than carpet. Bathroom door is so off the hinges it wont close. Broken lights. Mold on the bathroom ceiling. Foreign boby pin in our bed when we woke up. Circus going on upstairs until 4 a.m. i couldn't call for help if i tried, the phone doesn't work. BY FAR THE NASTIEST PLACE I'VE EVER STAYED.....DO NOT STAY HERE
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will address this with our housekeeping and maintenance teams to deliver excellent accommodations. We also regret knowing about the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerel... read more
Worst experience I had ever had. Dit
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We only stayed for one night, so we can’t speak much on the staff. The room was clean, but there was no soap at all in the bathroom or room and no one answered the front desk phone when we called down to ask for some. No amenities like body wash or shampoo, but those aren’t necessarily a must have for a one night stay. The TV remote was also not in the room and again, no answer from the front desk meant it wasn’t fixed for our stay. Definitely a below average experience, but I can see it being pretty average if it had the ba... read more
Business response:
Thank you for staying with us and for reviewing your experience. We are sorry for the disappointing experience you had and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We appreciate your feedback as it helps us improve our guests' experience going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Most unprofessional service ever
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.