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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy check-in Was an easy check-in process. Staff was friendly
Business response:
Steve, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with the attentive our front desk associates delivered, and it will be our pleasure to share your comments with our team. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
I love that it has a kitchen. I dont always have to dine outside so I can do grocery and cook. That's a plus! I wish they have hairdryer tho. That would have been great.
Business response:
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
The young lady at the front desk was nice and accommodating and the hotel is in a good area with lots of other hotels, visibility, and traffic. The hotwl itself is a bit dated and could use some upgrades. Also, I question the cleanliness.
Business response:
Thank you for the candid review. We are glad you were pleased with the service our associates delivered and that our location worked well for you. We also appreciate your constructive feedback as it helps us improve our guests' experience. Thank you for your feedback. We would love to have you stay with us again! Sincerely, Hotel Management
I stayed in 302 06/25/2021 No shower curtain trash behind chair remote didn’t work other than that cool room had real strong Oder of a cat urine
Business response:
Sharonda, thank you for being our guest. We are sorry for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was cheap
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Room was super clean and it was an easy check in/ out
Business response:
Mary, thank you for making Extended Stay America a part of your travel plans. It was a pleasure to know your immaculate suite helped you have a relaxing stay and that you were happy with your check-in/out experience. Thank you again for your review, and we look forward to serving you again. Sincerely, Hotel Management
I liked that it was close to the highway, but overall the hallways smelled and the things I cared about weren’t always super clean and updated. The carpet was old, the comforter was really worn, the fridge has leftover food in it. I guess you get what you pay for.
Business response:
Thank you for your review. Although you liked our proximity to the highway, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Better than Red Roof Inn or Knight's Inn Well it was much better for the price I paid for other hotels I used on Hotel'scom in the past such as the Knight's Inn or Hilltop Hotel. I was overall happy. My only disappointment was that they do NOT changes or replace towels and bedsheets on a daily basis but again I did not know Extended Stay America operated that way since I inquired. I have stayed at other hotels and they make your bed, cleaned up and changed towels. Other than that it was clean compared to other hotels I used.... read more
Great and helpful staff
Business response:
Thank you for sharing your experience at Extended Stay America. It was a pleasure to know you had a great stay and that our associates assisted you very well. It was a delight having you as our guest, and we look forward to your return. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.