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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk that check me in was very nice and I do appreciate that, but getting off the elevator on my floor, the odor was horrible in the hall and the room was ok for overnight. I wish I would've checked all the reviews before booking.
Business response:
Shelby,, thank you for being our guest. We are pleased if you enjoyed the friendliness of our staff. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was centrally located, but the general area was run down.
Business response:
John, thank you for being our guest. We are pleased if you enjoyed your stay overall and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for your review. I hope we get to serve you in the future.
The best!!!! Amazing staff, great oruce, wellcleaned rooms ,spacious,felt cared sbout
Business response:
Thank you so much for your review. I hope we get to serve you in the future.
N/A
Business response:
Thank you for the great review. We hope to see you again soon!
Not what was expected, disappointed I love extended stay and suite hotels for the conveniences of home. A small kitchen and the basics to make the stay more comfortable, but was disappointed here. Check-in experience was great, the woman at the desk was accommodating, switching one of our rooms to be closer, pretty much the highlight of this stay. Our room was very dated, but had a fridge, microwave, sink, and ancient cooktop. The room had a musty smell. There was no coffee maker or dishes/pans/utensils. I am sure it will be... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Didn’t feel very clean; felt like it was surface cleaned and not deep cleaned.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Mattress very uncomfortable. Coffee available but no cream available ( not even dried). No hairdryer available.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.