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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was cheap
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Room was super clean and it was an easy check in/ out
Business response:
Mary, thank you for making Extended Stay America a part of your travel plans. It was a pleasure to know your immaculate suite helped you have a relaxing stay and that you were happy with your check-in/out experience. Thank you again for your review, and we look forward to serving you again. Sincerely, Hotel Management
I liked that it was close to the highway, but overall the hallways smelled and the things I cared about weren’t always super clean and updated. The carpet was old, the comforter was really worn, the fridge has leftover food in it. I guess you get what you pay for.
Business response:
Thank you for your review. Although you liked our proximity to the highway, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Better than Red Roof Inn or Knight's Inn Well it was much better for the price I paid for other hotels I used on Hotel'scom in the past such as the Knight's Inn or Hilltop Hotel. I was overall happy. My only disappointment was that they do NOT changes or replace towels and bedsheets on a daily basis but again I did not know Extended Stay America operated that way since I inquired. I have stayed at other hotels and they make your bed, cleaned up and changed towels. Other than that it was clean compared to other hotels I used.... read more
Great and helpful staff
Business response:
Thank you for sharing your experience at Extended Stay America. It was a pleasure to know you had a great stay and that our associates assisted you very well. It was a delight having you as our guest, and we look forward to your return. Sincerely, Hotel Management
Unsatisfactory Cleanliness was unsatisfactory. Floor was dirty. The bathroom sink leaked. The toilet didnt flush well. Air conditioner didnt work well. It was VERY loud in the building. Alot of riff raff hanging out outside the building. Lobby was dirty. Bed was uncomfortable. Im choosing not to return to this site.
Business response:
Melissa, thank you for being a guest at our hotel and sharing your evaluation. We truly regret that you were unable to experience a comfortable stay. We apologize for the cleanliness and maintenance issues that impacted your stay. We will share your comments with our associates to take corrective measures. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Sincerely, Hotel Management
The room didn’t smell clean and it wasn’t as clean as some of the others I have stayed at. I just wasn’t happy overall
Business response:
Fatten, thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced in your suite. We will discuss your comments with our team to ensure corrective actions are taken to improve our guest experience. We hope you will allow us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
I like the cleanliness of the hotel and the staff is nice. I don't like that my itenirary wasn't rebooked with the hotel like it was supposed to be
Business response:
Thank you for selecting our hotel and sharing your evaluation. While we are glad you liked our well-maintained hotel and our courteous associates, we regret the issues you had with your reservation. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.