Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Diana, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burns on the sink and the carpet. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your positive review of Extended Stay America! We're thrilled you had a great experience with our staff and found our hotel convenient. We aim to provide flexible options for our guests, and we're glad you found the cost of extending your stay reasonable. Your satisfaction is important to us, and we look forward to welcoming you back in the future should you need to extend your visit again.Sincerely,Hotel Management 

Business response:

Dear Amanda, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure cleanliness and that our guests have an exceptional experience. So we are happy to know your positive feedback, and we thank you for recognizing their effort. It was a pleasure to host you, and we look forward to seeing you again soon!Sincerely,Hotel Management 

Business response:

We appreciate your feedback. Hopefully we can accommodate you in the future. 

Business response:

Dear Carla, Thank you for choosing Extended Stay America. We are glad you enjoyed most of your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean accommodation. It was a pleasure having you as our guest, and we hope to host you again next time you revisit Cleveland.Sincerely,Hotel Management