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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfactory Cleanliness was unsatisfactory. Floor was dirty. The bathroom sink leaked. The toilet didnt flush well. Air conditioner didnt work well. It was VERY loud in the building. Alot of riff raff hanging out outside the building. Lobby was dirty. Bed was uncomfortable. Im choosing not to return to this site.
Business response:
Melissa, thank you for being a guest at our hotel and sharing your evaluation. We truly regret that you were unable to experience a comfortable stay. We apologize for the cleanliness and maintenance issues that impacted your stay. We will share your comments with our associates to take corrective measures. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Sincerely, Hotel Management
The room didn’t smell clean and it wasn’t as clean as some of the others I have stayed at. I just wasn’t happy overall
Business response:
Fatten, thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced in your suite. We will discuss your comments with our team to ensure corrective actions are taken to improve our guest experience. We hope you will allow us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
I like the cleanliness of the hotel and the staff is nice. I don't like that my itenirary wasn't rebooked with the hotel like it was supposed to be
Business response:
Thank you for selecting our hotel and sharing your evaluation. While we are glad you liked our well-maintained hotel and our courteous associates, we regret the issues you had with your reservation. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
非常好，安静也很干净.
Patron I met my needs
Business response:
George, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.