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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed isn't the comfiest, but the room is very clean and the property is quiet.
Business response:
Thank you for being our guest at Extended Stay America. We are glad we were able to provide you with a peaceful atmosphere and that you loved our clean accommodations. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
room smelled very musty and damp as did the hallways and smell of cigarette lingered everywhere except the lobby.
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered during your visit and regret the inconvenience it caused. Your comments have been shared with our housekeeping team to make sure proper procedures are being followed to remove the odor. We value your business and hope to welcome you back for a better visit. Sincerely, Hotel Management
Front desk was taking too long to have me check in
Business response:
Damyon, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we do apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you will be back to see us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Add ons $$$$ There was no ashtray by side doors so lots of cigarette butts on grounds.lots of fights in the hallways. No coffee pot in room unless u want to pay. The cheapest hotels offer coffee such a shame. Ay for pots pay for dishes everything is add ons and cost you more.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry you felt you did not get a good value for your money. We also apologize for the areas you pointed out that need to be cleaned and for any disturbance from other guests. Your feedback is valuable as it helps us to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
I did not like the breakfast they did not have a variety
Business response:
Thank you for your review. Although you had an overall enjoyable stay, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will consider a second visit. Sincerely, Hotel Management
I love everything it was a very clean safe and fun place to say
Business response:
William, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.