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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The water chest in the lavatory of room 124 took about twenty-five minutes to refill preventing a person from flushing after someone else had flushed. This is beyond your control but the guests in the room above us were up most of the night which kept us awake.
Business response:
Thank you for being our guest. We are sorry for the maintenance issue you encountered and regret the inconvenience caused. We have shared your feedback with the engineering team to rectify this immediately. Moreover, we apologize for the noise issue you experienced due to the above guests. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confide... read more
Tree takes out our power The whole front desk staff was so pleasant from the time we checked in until we check out. They was always smiling no matter what time of day or night you came pass. They also was concerned about how things was for me an my daughter. If we need to stay at a hotel again it would diffidently would stay again.
Business response:
Donna, we appreciate your business and love exceeding your expectations. Thank you for recognizing our front desk team! Our entire staff is integral to the service we offer, so we thank you for complimenting our efforts. We look forward to welcoming you and your daughter back soon to Extended Stay America. Sincerely, Hotel Management
Best place hands down I had to stay for a while due to weather conditions. The staff went above and beyond to make sure i had everything i needed. Every single staff member was polite and friendly. I had the best sleep i had in a while. I would recommend it to anyone. I plan on making it my first place to stay for now on.
Business response:
Jessica, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your recommendation and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
N/a.
Business response:
Demond, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.