Extended Stay America - Cleveland - Brooklyn

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Erick, thank you for sharing your feedback online. We are glad you had a pleasant stay at Extended Stay America. However, we apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room. our feedback is shared with our team as it will be used to improve our performance going ahead. Thank you once again for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Managemen 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that our location close to several restaurants was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Shamyra, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us and that our location was ideal for you. We have taken a note of your feedback and look forward to seeing you again soon. Sincerely, Hotel Management