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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Texted to make sure everything was okay. Melissa was great!
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Melissa! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff is the best!! Fit our needs perfect while waiting for our apartment to get done !! The staff goes the extra mile for the guests!!
Business response:
Larry, thank you for being our guest at Extended Stay America. We are charmed to know you had a comfortable stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
I liked the Kitchen. I didn’t like the thin ceiling could hear footsteps.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your stay and fully equipped kitchen. However, we regret the noise issue you experienced. We hope to see you again soon. Sincerely, Hotel Management
Only 3 pillows in each room. For my parents health, they need an extra pillow under legs. When they asked for extra pillow, the lobby staff said they don’t have extra pillows as they are fully booked. Luckily I could spare some from my room. The breakfast is listed as included but is is really basic. Just coffee tea and muffins. Plan on your won breakfast. No soy/almond milk options.
Business response:
Jobas, thank you for posting a review of your stay. We're sorry for the inconvenience you experienced due to the shortage of in-room amenities. We're reviewing this situation with our staff to ensure these items are always well-stocked. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The beds were comfortable. The rooms were clean. The WiFi was ok. There was quite a few stains on the carpet and the chairs. It was nice to have the microwave.
Business response:
Kathy, thank you for choosing Extended Stay America. We are glad you had an overall relaxing stay, liked our comfortable beds and the kitchen amenities. However, we regret the minor cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Personnel was great. The only thing I didn’t like was the closing of doors. When other doors in the hallway where being closed, you could hear it in the room.
Business response:
Brenda, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the noise you experienced while you were here. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.