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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only problem was whom was whom was in the room next to ours they never slept. All night we heard their door opening and slamming. If we werent so tired we would of asked for a different room or our money back.
Business response:
Perry, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Fine for overnight and clean roomasdffghhhyyuuuhhh
Business response:
Thank you for choosing our hotel for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Thank you for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Everything was great. The room and property was clean and quiet.
Business response:
Denise, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your well-kept suite and had a peaceful stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Kim, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Extended Stay could do better The room smelled to cigarette, the bed only had 3 small pillows. It was renovated but just the minimum using low grade materials.
Business response:
Hans, thank you for being our guest. We are sorry for the smoke smell you experienced and that we missed meeting some of your expectations. We have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Kia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I did not know how to set the alarm on the radio/clock. I also had a hard time trying to reset it to the correct time. I could not find any instructions.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. However, we are sorry for the inconvenience you had with the alarm clock. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
There are no coffee pots in the rooms. The "free breakfast" consists of coffee, hot water and oatmeal packets, granola bars, and little muffins in wrappers. That is it!
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our brand leadersto assist them when determining new breakfast offerings for future implementation. Wehope you will give us another ch... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.