Extended Stay America - Cleveland - Brooklyn

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that our location close to several restaurants was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Shamyra, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us and that our location was ideal for you. We have taken a note of your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Jerome, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Rico, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our well-maintained hotel and that the service provided by our associates went a long way in making your stay a memorable one. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tonya, thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for not meeting your expectations with the cleanliness of your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management