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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent, friendly staff! Love the ladies there! Very clean facility.
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit. Sincerely, Hotel Management
There was no public restroom in lobby. Breakfast was advertised yet the breakfast was a pot of coffee and five lonely granola bars.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The distance from downtown was about 16mins and the neighborhood was safe.
Business response:
Thank you for choosing Extended Stay America for your visit. We are glad to know you enjoyed your time with us and that you liked our ideal location. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
The elevator stopped working and our re was on the 3rd floor..my wife has arthritic knees and the climb was difficult for her!
Business response:
Eric, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you and your wife will choose to stay with us again. Sincerely, Hotel Management
Perfect(ly adequate) A great place for a short stay: the toom was comfortable, well kept, and with no msjor issues. The grab-and-go breakfast is coffee, muffins, and energy bars, and it is exactly as advertised—get it on the go, on your way out. Nothing fancy, but it does the job. I would recommend the place, and would stsy at the property again
Business response:
It was a pleasure to have you as our guest. We're so happy you were impressed with your room and that you took advantage of our complimentary grab-and-go breakfast. We want you to start the day off right, and we are glad we could help. Thank you again for staying at Extended Stay America and. We look forward to welcoming you back soon. Safe travels! Sincerely, Hotel Management
One night business trip The reason for the low Mark for the service was no one was at the front desk. Had to call the hotel to get someone to come and check me in.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we are sorry for the inconvenience caused at the time of check-in. We have shared your comments with the front desk team to be more diligent going forward. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.