Extended Stay America - Cleveland - Brooklyn

Business response:

Jessica, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Dinah, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our staff.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sandra,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ashley, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tariq, thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Saturnina, thank you for being our guest at Extended Stay America. We are happy to know overall you had a pleasant stay with us. However, we are sorry that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management