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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator stopped working and our re was on the 3rd floor..my wife has arthritic knees and the climb was difficult for her!
Business response:
Eric, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you and your wife will choose to stay with us again. Sincerely, Hotel Management
Perfect(ly adequate) A great place for a short stay: the toom was comfortable, well kept, and with no msjor issues. The grab-and-go breakfast is coffee, muffins, and energy bars, and it is exactly as advertised—get it on the go, on your way out. Nothing fancy, but it does the job. I would recommend the place, and would stsy at the property again
Business response:
It was a pleasure to have you as our guest. We're so happy you were impressed with your room and that you took advantage of our complimentary grab-and-go breakfast. We want you to start the day off right, and we are glad we could help. Thank you again for staying at Extended Stay America and. We look forward to welcoming you back soon. Safe travels! Sincerely, Hotel Management
One night business trip The reason for the low Mark for the service was no one was at the front desk. Had to call the hotel to get someone to come and check me in.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we are sorry for the inconvenience caused at the time of check-in. We have shared your comments with the front desk team to be more diligent going forward. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Texted to make sure everything was okay. Melissa was great!
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Melissa! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff is the best!! Fit our needs perfect while waiting for our apartment to get done !! The staff goes the extra mile for the guests!!
Business response:
Larry, thank you for being our guest at Extended Stay America. We are charmed to know you had a comfortable stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
I liked the Kitchen. I didn’t like the thin ceiling could hear footsteps.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your stay and fully equipped kitchen. However, we regret the noise issue you experienced. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,467 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.