This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay could do better The room smelled to cigarette, the bed only had 3 small pillows. It was renovated but just the minimum using low grade materials.
Business response:
Hans, thank you for being our guest. We are sorry for the smoke smell you experienced and that we missed meeting some of your expectations. We have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Kia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I did not know how to set the alarm on the radio/clock. I also had a hard time trying to reset it to the correct time. I could not find any instructions.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. However, we are sorry for the inconvenience you had with the alarm clock. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
There are no coffee pots in the rooms. The "free breakfast" consists of coffee, hot water and oatmeal packets, granola bars, and little muffins in wrappers. That is it!
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our brand leadersto assist them when determining new breakfast offerings for future implementation. Wehope you will give us another ch... read more
Business response:
Jessica, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The floor was sticky when you were bare foot. Other then that we enjoyed our stay.
Business response:
Dinah, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Very appealing hotel room. Good location. Polite staff.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our staff.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was nice and comfortable
Business response:
Sandra,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.