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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Room was horrible with smell of smoke When I checked in there were no smoking signs all over the property and the floor of my room. However when I walked into my room, it was clear someone had smoked in there. I opened all the windows and went to call the front desk, but there was not a phone in my room. In fact there wasnt even a working alarm clock. I went down to the front desk where the reply was really and was then offered a bottle of febreze to spray the room myself. I had to sleep with the windows open because of the ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Special needs met without question. My wife has severe nerve damage in her lower back and needs to sleep in a recliner. We asked the staff at Extended Stay if one could be made available. They went out of their way to meet our request and even moved the recliner to room nearest the lobby to minimize the walking distance. Everyone on staff was friendly and courteous. We have found a new home when we need to travel to visit the Ohio family.
Business response:
Thom, thank you for staying at Extended Stay America. We are glad to read you loved the excellent service you received from our staff and that you had an enjoyable stay. Your compliments have been shared with the entire team for recognizing their efforts. It was a pleasure hosting you, and we hope to welcome you back the next time when in the area. Sincerely, Hotel Management
Asi Asi The front desk was excellent, the room was nice and clean. The last time I stayed here it was horrible, (I stay for the location). Management seems to be lacking, however the staff is very friendly and helpful. So it middle of the road lodging at best. the Wi Fi sucks!!!!!!!!!
Business response:
Eulace, thank you for staying with us. We are happy you liked service we offer and that you had a comfortable stay. However, we are sorry for the inconvenience you had with our Wi-Fi facility and regret the inconvenience caused. We have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Nice, clean Nice, clean. Staff was friendly. No complaints. Was only there overnight but good experience.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Not what I expected For what I paid, I have had better experience at other hotels for that price. Staff was not friendly at all. Most times the front desk person was "hiding" in the office or had their face buried in the computer. On arrival the spiel was robotic. No good morning. The free breakfast was disappointing. The receptionist called it a grab and go breakfast: coffee and a granola bar. :-0 Also, no regular, unsweetened cream for the coffee. Only two types available and both were sweetened and artificial. The room wa... read more
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Eric, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Great beds and kitchenette. Travelled for work. Great beds and kitchenette. Definitely not fancy but great otherwise
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with your well-equipped room. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.