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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff extremely dirty
Business response:
Dear Izabella, We sincerely apologize for your experience. It is disappointing that you encountered concerns about unprofessional service and cleanliness during your stay. Providing a welcoming atmosphere and a well-maintained environment is a priority, and we regret that this was not reflected during your visit. Please know that your feedback is taken seriously, and we are addressing these matters with our team to ensure better service and higher standards moving forward. We appreciate you bringing this to our attention, as... read more
Just “ok” but could have been much better The check-in process was fine, but the woman wasn’t friendly. The room smelled strongly of stale cigarette smoke, which I assume was why both of the windows were left open. There were burn marks in the bed skirt, cigarette ash in the drawer by the bed and left over trash in the desk drawer. Many surfaces were streaked from cleaning, but many others (like doors and walls) hadn’t been cleaned and were smudged with handprints and mystery substances. Cleaning was done, but not thoroughly... read more
Business response:
Dear Rachel, We regret that your stay did not meet expectations. Ensuring a clean, comfortable, and welcoming environment is our priority, and we are sorry for any shortcomings you experienced. While we appreciate your positive remarks, we take your concerns seriously and will review them with our team. Your feedback is invaluable, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
There was food left in the fridge from a previous guest. Staff was friendly and gave me plenty of dishes. Hotel is quite dated and in process of being renovated. Trim on countertop was peeling off. Like other Extended Stay I was at recently, limited vending options. Next time I will spend the extra $10-$20 per night to stay in better hotel.
Business response:
Dear Brenda, Thank you for your feedback. We apologize for the oversight regarding the fridge and the condition of the room. We appreciate your kind words about our staff and are glad they could assist with your needs. We’re actively working on renovations and improvements and hope to welcome you back for an enhanced experience.Sincerely,Hotel Management
No entiendo como hoteles así tienen tienen tna alto rate. Mi experience fue horrible, mal olor en el cuarto, dice que desayuno y solo tienen snacks bars, agua caliente y café. Demasiado ruido en las noche, nunca limpian tu cuarto, pedi un cambio de habitación y siempre era una excusa para hacerlo. En fin tuve que hacer checkout y mudarme a otro hotel y tampoco me rembolsaron el dinero de las noches restantes. No soy de hacer este tipo de comentarios pero busquen otra alternativa no esta. Ba bars, agua caloenteincluye
Business response:
Dear Jennifer, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The entire hotel is filthy. I stayed on the second floor and they’re redoing the flooring. There’s dirt and dust everywhere outside my room. Inside the place is was not cleaned properly. Dust everywhere and much damage already to the room. I checked out one day earlier because I couldn’t take it anymore.
Business response:
Dear Abed, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are very disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance ... read more
The front desk lady was not friendly. My TV didn’t work. She told me to get out if I didn’t like it.
Business response:
Dear Shaun,Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that your interactions at the front desk did not meet your expectations. Our goal is to provide excellent service, and we will address this matter with our team to ensure improvements. We also regret the inconvenience you faced with your TV and are committed to resolving such issues for future guests. Your comfort is our priority, and we would like to regain your trust. We hope you will give us that chance in the futur... read more
We arrived around 5ish. The night clerk said she called me 30 minutes prior to tell us there were no rooms available. My family was in route so we didn't get the message. She cancelled my Expedia reservation and when I pointed out that there were 4 hotels within 5 minutes she magically came up with a room. We should have gone to another hotel. There was blood on the sheets on one beds. The "breakfast" was a to go breakfast. Nutrigrain bars and muffins and instant oatmeal. I would not stay there again. The staff was very rude... read more
Business response:
Dear Nicole, Thank you for sharing your feedback regarding your recent stay. We understand how frustrating it can be when things don’t go as planned, and we appreciate you bringing these issues to our attention. We sincerely regret that your experience did not meet your expectations, particularly concerning the condition of the linens and the breakfast offerings. We strive to provide our guests with a comfortable and pleasant experience, and your comments will be reviewed with our team to ensure improvements are made. Thank ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.